Quality Measures to Improve Medical Billing Proposed

The five quality measures for medical billing have been proposed by physicians at Johns Hopkins Medicine, Simon Mathews, M.D., and Martin Makary, M.D., M.P.H. The metrics are detailed in an article in the issue of The Journal of the American Medical Association (JAMA). "In recent years, patient care and outcomes have been significantly improved by applying quality science to medicine, benchmarking the performance of both health care providers and facilities, yet there are no standardized metrics for billing quality," says Makary, professor of surgery at the Johns Hopkins University School of Medicine and an authority on health care quality.

"We hope that our proposal will be the first step toward achieving the goal of national billing quality standards," says Mathews, assistant professor of medicine and head of clinical innovation at Johns Hopkins Medicine's Armstrong Institute for Patient Safety and Quality.

The Billing Quality 5-Star Rating System that Matthews and Makary propose includes the following measures (shown as published in the JAMA article):

• Itemized bills - Are patients routinely provided an itemized bill with items explained in plain English?

• Price transparency - Are patients provided real prices for common "shoppable" services when they ask?

• Service quality - Can patients speak with a billing representative promptly about a concern they have about their bill and be informed of a transparent review process?

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• Suing patients - For patients who have not entered into a written agreement specifying a price for a medical service, does the institution sue patients to garnish their wages, place a lien on their home or involuntarily withdraw money from a patient's income tax return?

• Surprise bills ¬- Are out-of-network patients paying out of pocket expected to pay more than the region-specific, reference-based price [a price outside of that set by traditional insurance carriers]?

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• Are patients billed for complications stemming from National Quality Forum (NQF) serious reportable events?

The NQF is a non-profit organization that promotes patient protections and health care quality through measurement and public reporting. In 2009, it established the first list of serious reportable events (also known as "never events"), a set of largely preventable and harmful clinical practices and behaviors --such as operating on the wrong part of the body or having to remove a foreign object left behind during surgery -- that should never occur.

"Given the wide variation in both pricing and collection practices by hospitals, measures of billing practices are needed," the authors stated in the JAMA article. "Billing quality is a type of medical quality."

The authors also write that "... metrics of billing quality could be used to create public accountability for U.S. hospitals" and that "... incorporating measures of billing quality into reports of overall hospital quality could provide patients with a more complete assessment of a given medical center or practice."

"Financial toxicity -- the difficulties a patient has related to the cost of medical care -- is a medical complication," Makary says. "Taking care of a patient means taking care of the whole person."

Source-Eurekalert