Summa Health Focus Group Study on Effective Communication for Diverse Cultures

by Medindia Content Team on September 18, 2007 at 3:24 PM
Summa Health Focus Group Study on Effective Communication for Diverse Cultures

Summa Health System's Diversity Advisory Council over the last year has conducted focus groups of health care staff to determine how the health care system addresses the cultural, language and spiritual needs of its diverse patient population, the Akron Beacon Journal reports.

According to the Beacon Journal, more than 90% of doctors and nurses contend that they have the necessary skills and training to effectively communicate with patients from different cultures and those unfamiliar with medical information. However, patients say they want doctors who can communicate clearly.


The council from fall 2006 through spring 2007 surveyed 60 patients and 190 medical professionals. The council found that:

* Asian-Americans would like hospital staff to speak more clearly and slowly, ensuring that they understand what is being said. They also prefer holistic treatment options and are skeptical of prescription drugs;
* Eastern Europeans expressed a concern for more interpreters;
* Muslims said they felt rushed at physician appointments and prefer physicians of the same gender;
* Blacks said they wanted more easy-to-understand medical information;
* Hispanics felt that hospital staff ensured they were communicating effectively with them, despite language barriers, but said they wanted physicians to spend more time with them and allow family members to be active in their care; and
* Participants also cited costs, navigating the health system and transportation as concerns.

According to the Beacon Journal, the survey of doctors and nurses "presented a short list of possible solutions," including that physicians spend more time with patients; doctors and nurses receive more specialized training; patients receive assistance in making appointments; and a patient advocate position be created. Joseph Zarconi, Summa's vice president of medical education and research, said the effort to serve a diverse patient population is "very right-minded," though he cautioned that treating individuals based strictly on the survey's findings could lead to stereotyping, cultural insensitivity and poorer quality of care. He said it is more important for hospital staff to base care on personal life experiences than solely on race or ethnicity.

Source: Kaiser Family Foundation
Font : A-A+



Recommended Readings

Latest Research News

South Korea's 2050 Forecast: Negative Growth Amid Low Fertility
South Korea's total fertility rate, averaging the number of children a woman aged 15-49 has in her lifetime, dropped to 0.81.
New Immunotherapy for Psoriasis & Vitiligo
Scientists identified mechanisms governing immune cells, selectively removing troublemakers to reshape skin immunity. Benefits those with psoriasis, vitiligo.
2050 Forecast: 1.06 Billion Individuals to Face 'Other' Musculoskeletal Disorders
By 2050, an anticipated increase from 494 million cases in 2020 to 1.06 billion people with musculoskeletal disabilities is expected.
Gene Therapies Can Disrupt Gaucher Disease Drug Market
Experts consulted by GlobalData anticipate a significant overhaul in the Gaucher disease scenario because of forthcoming gene therapies in development.
NASH Cases Expected to Hit 26.55 Million in 7MM by 2032
Within the seven major markets, 12% to 20% of diagnosed prevalent NASH cases present severe liver damage (stage 4 liver fibrosis), denoting cirrhosis.
View All
This site uses cookies to deliver our services.By using our site, you acknowledge that you have read and understand our Cookie Policy, Privacy Policy, and our Terms of Use  Ok, Got it. Close

Summa Health Focus Group Study on Effective Communication for Diverse Cultures Personalised Printable Document (PDF)

Please complete this form and we'll send you a personalised information that is requested

You may use this for your own reference or forward it to your friends.

Please use the information prudently. If you are not a medical doctor please remember to consult your healthcare provider as this information is not a substitute for professional advice.

Name *

Email Address *

Country *

Areas of Interests