TD announces additional customer and colleague response to COVID-19

Wednesday, March 18, 2020 Tropical Disease News
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TORONTO, March 17, 2020 /CNW/ - In response to the rapidly-evolving COVID-19, TD is announcing additional proactive measures to further support our customers, colleagues and communities.

How we're supporting our customers

Alongside Canada's six largest banks, TD has announced a commitment to work with personal and small business banking customers on a case-by-case basis to provide flexible solutions to help them manage through challenges such as pay disruption due to COVID-19; childcare disruption due to school closures; or those facing illness from COVID-19. This support will include up to a six-month payment deferral for mortgages, and the opportunity for relief on other credit products.

These measures are an important first step and underscore the resilience of Canada's financial system and the strength of our major banks. Banks will monitor evolving economic conditions and consider other measures if necessary. 

For customers directly impacted by COVID-19 and as a result facing financial challenges, let us know by reaching out to us at 1-888-720-0075. You'll have a lot on your mind, and we want to be there for you.

"We're taking further steps to protect our customers, colleagues and communities during this unprecedented situation," said Teri Currie, Group Head, Personal Banking. "We're all in this together, and we're here to help our customers and colleagues through these challenging times."

Important changes to branch operations

TD is taking important steps to safeguard our customers, colleagues and the communities we serve. 

  • Many branches will close temporarily –effective March 19, 2020. We are also committed to keeping our rural branches open if possible.
  • All branches will have limited hours – Monday to Friday: 10 am6 pm; weekends: 11 am4 pm, unless otherwise specified. Check online or your TD app.
  • Extra precautions in place for open branches. These include adjusting staff levels, extra cleaning, and where possible – social distancing to reduce personal contact.

Information on closures, hours and other aspects of our plans is available here: www.td.com/covid19.

Additional ways to bank with us

  • EasyWeb. Our EasyWeb online banking allows customers to bank confidently 24/7. There is no interruption of services.
  • Mobile App for iPhone or Android offers flexibility to bank and carry on with most banking services, from anywhere.
  • ATMs are operating normally, so customers can withdraw, deposit and use them at their convenience.

For additional information about how to bank online anytime with EasyWeb, or through the TD app, customers can visit www.td.com/digitalhowto.

Our colleagues are in this with you – and we're in it with them

The measures we've put in place help better protect them as well, lowers their exposure, and provides our colleagues with the time they need to take care of their loved ones, their children, and themselves.   We will continue to compensate our branch employees throughout the changes taking place – as hours are reduced and work schedules are adjusted. 

"TD serves millions and employs thousands of Canadians," said Currie. "Our people are in this with you. They are your neighbours, friends and family and since the beginning of this outbreak, they have worked hard and we stand with them in these tough times." 

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group ("TD" or the "Bank"). TD is the sixth largest bank in North America by branches and serves over 26 million customers in three key businesses operating in a number of locations in financial centres around the globe: Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth (Canada), TD Direct Investing, and TD Insurance; U.S. Retail, including TD Bank, America's Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in TD Ameritrade; and Wholesale Banking, including TD Securities. TD also ranks among the world's leading online financial services firms, with more than 13 million active online and mobile customers. TD had CDN$1.5 trillion in assets on January 31, 2020. The Toronto-Dominion Bank trades under the symbol "TD" on the Toronto and New York Stock Exchanges.

SOURCE TD Bank Group



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