National Business Research Institute Recognizes Family & Nursing Care for their Commitment to Customer Engagement

Thursday, May 16, 2019 General News
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High levels of Customer Engagement earn Family & Nursing Care a place in NBRI's Circle of Excellence.

SILVER SPRING, Md., May 16, 2019 /PRNewswire-PRWeb/ -- The National Business Research Institute (NBRI) is pleased to

welcome Family & Nursing Care to the NBRI Circle of Excellence for the fourth year in a row. The NBRI Circle of Excellence Award recognizes organizations that place a high value on Employee and Customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.

To qualify for this honor, the organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study, a statistically significant amount. It is no small feat to move an entire company's score of customer loyalty or employee engagement 5 or more percentiles, or to reach Stretch or Best in Class Performance levels.

"Customer Engagement drives Financial Performance," said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. "This award is a result of Family & Nursing Care's dedication to measuring and improving their Customer Engagement."

About Family & Nursing Care

Family & Nursing Care was founded in 1968 to realize Sandy Kursban's vision: to give people the option of aging in place in their homes by having the support of experienced Certified Nursing Assistant (CNA) Caregivers who could assist with activities of daily life, companionship, and also skilled nursing care through Licensed Practical Nurses (LPNs) and Registered Nurses (RNs).

Today, Family & Nursing Care is one of the oldest, largest, and most well-respected resources for home care services in the suburban Maryland and Washington, DC region. Dedicated to providing compassionate, progressive, and reliable home care services, Family & Nursing Care continues to break barriers and set benchmarks for the home care services industry. After all, life comes full circle; family Caregivers become care receivers and vice versa. We continue to seek new ways to support clients, Caregivers, families, and industry partners on this journey. We continue to round out our circle of care.

About NBRI

NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI's research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI's mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.

National Business Research Institute, Inc. 2701 Dallas Parkway, Suite 650 Plano, TX 75093 972-612-5070 800-756-6168

Family & Nursing Care 1010 Wayne Ave., Suite 1100 Silver Spring, MD 20910 301-588-8200


SOURCE National Business Research Institute

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