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At "Using Quality to Improve the Customer Experience," the 10th annualcustomer experience conference hosted by Best Practices, LLC's GLOBALBENCHMARKING COUNCIL, executives from leading companies shared results fromrecent quality initiatives to improve the customer experience. Presentationsignited discussion among GLOBAL BENCHMARKING COUNCIL members and guests from36 companies around hot-button issues such as strategic customer experiencetools to increase customer advocacy, improving the company's Web site toensure positive customer experiences, creating a distinctive brand to drivefinancial performance, achieving call center excellence and more.
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Download a complimentary excerpt of the post-conference report athttp://www3.best-in-class.com/gr147.htm to view a list of companies inattendance, presenting companies and their topics of interest, and notes fromtwo roundtable discussions on Creating World-Class Customer Experiences:Successes, Failures and Insights from the Front Lines. Topics coveredincluded:
Please mark your calendar and inform your colleagues about the 10th AnnualHR Management Conference, "Leadership Development: Finding, Growing &Retaining Top Talent," in Sarasota, Fla., June 4-6, 2008. Learn more aboutthis unique learning and networking opportunity athttp://www3.best-in-class.com/CurrentConference .
To discuss the line-up of conferences or to explore research andnetworking opportunities available to you through the GLOBAL BENCHMARKINGCOUNCIL service, contact Bridget Watson directly at 919.767.9238 or [email protected] .
Best Practices, LLC's GLOBAL BENCHMARKING COUNCIL(http://www3.best-in-class.com/gbc ) is an innovative research, benchmarkingand networking service for business executives in pharmaceutical and lifesciences, consumer and industrial products manufacturing, financial servicesand other industries to promote top-line revenue growth, cost reduction andinnovative problem-solving.-- Listening to Customers to Identify Their Unmet Needs & Harvest Insights -- Using Customer Insights for Growth & Performance Improvement -- Innovations in Managing & Enhancing Customer Experience
SOURCE Best Practices, LLC
