OMAHA, Neb., April 21 THE MAIDS Home Services, the only franchised residential cleaning service to clean for health, announced today that Maria Garcia of THE MAIDS Home Services of Silver Spring, Md., was recognized as the 2009 Manager of the Year this week at the company's national convention in Omaha, Neb.
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The Manager of the Year award is designed to honor the person who most consistently displays exceptional ability in managing a franchise of THE MAIDS Home Services. The winner must excel in areas including team management, sales ability, customer relations, rapport with employees, and work ethic. Garcia was chosen from a field of eight finalists throughout the U.S. and Canada.
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Garcia joined THE MAIDS Home Services of Silver Springs in 2005 as operations manager, doing field training, quality assurance and customer contact. She subsequently returned to the franchise's office, assuming nearly all administrative responsibilities and eventually becoming general manager.
"It doesn't surprise me that Maria earned this honor. Under her leadership, customer complaints and employee turnover are down, compliments and customer retention are up, and quality is consistent," said Don Yentzer, who owns THE MAIDS Home Services of Silver Spring. "She is an extremely dedicated professional with an understanding of the process of management, the ability to motivate employees, and outstanding leadership skills."
These traits have helped the Silver Springs office achieve quality scores that are higher than the company's systemwide average as measured by APECS and Mindshare -customer experience satisfaction programs. Garcia's abilities have also given Yentzer the peace of mind to step away from day-to-day franchise operations and retire to North Carolina.
"When reading Maria's nomination, what struck me was that she is a natural leader," said Dan Bishop, founder, president and CEO of The Maids International. "She excels at any task she's given, from leading teams to training and motivating others. She also handles administrative duties like payroll, purchasing, scheduling and data management with ease. She is a real asset to the franchise as well as the company, and she exemplifies the qualities we look for in our Manager of the Year."
THE MAIDS Home Services of Silver Spring serves a diverse area of southern Montgomery County, Maryland, including the communities of Bethesda, Cabin John, Chevy Chase, Garrett Park, Glen Echo, Hillandale, Kensington, North Bethesda, Potomac, Rockville, Silver Spring, Somerset, Takoma Park, West Bethesda and Wheaton. THE MAIDS Home Services of Silver Spring can be reached at 301-562-8900.
About THE MAIDS Home Services
THE MAIDS Home Services is the only residential cleaning franchise that cleans for health, providing the most thorough housecleaning in the industry. Started in 1979, THE MAIDS provides regular maintenance cleaning and additional home services to clients in over 40 U.S. states and three provinces in Canada. THE MAIDS' exclusive 22-Step Healthy Touch® Deep Cleaning System is comprehensive and meticulous, utilizing state-of-the-art equipment, environmentally preferable products and a systematically engineered cleaning method. THE MAIDS' teams of four are professionally trained and supervised, uniformed, bonded and insured.
CONTACT: Amy Olson THE MAIDS(R) Home Services (800) 843-6243 [email protected]
SOURCE THE MAIDS Home Services
