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Loma Linda University Medical Center Selects Beryl to Manage Call Center Interactions for Women's Services Programs and Departments

Tuesday, September 11, 2007 General News
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LOMA LINDA, Calif., Sept. 10 Loma Linda University MedicalCenter (LLUMC), a 900-bed Seventh Day Adventist institution located inSouthern California, has chosen The Beryl Companies to manage consumerinquiries, physician referrals and outbound reminder calls for its women'sservices departments and programs.
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Women seeking physician referrals for breast care, psychology, urology,gynecology, infertility, obstetrics, cardiology and women's executive healthservices can reach a Beryl call advisor 24/7 by dialing 888-97-WOMEN. Berylcall advisors are specially trained to match callers' preferences to localphysicians, taking into account medical specialty, office location, insuranceaccepted, office hours and a host of other variables.
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"Women today lead hectic lives and often forget to put themselves first,"said Gyn Women's Services Director Beverly Rigsby. "We want to do everythingpossible to give them easy access to Loma Linda's exceptional programs andservices and ensure that they receive the highest level of customer service --in person and on the phone."

Loma Linda University Medical Center operates some of the largest clinicalprograms in the United States in areas such as neonatal care and outpatientsurgery and is recognized as the international leader in infant hearttransplantation and proton treatments for cancer. Each year, the institutionadmits more than 33,000 inpatients and serves roughly half a millionoutpatients. As the only tertiary-care hospital in the area, LLUMC is the onlylevel one regional trauma center for Inyo, Mono, Riverside and San Bernardinocounties.

Beryl, the nation's leading healthcare-exclusive customer interactioncenter, helps organizations grow revenue and build lasting customerrelationships by connecting people to healthcare. As a leading provider ofoutsourced telephone and Web-based communications, Beryl delivers 24/7exemplary customer service to more than three million consumers each year.Since 1985, hundreds of healthcare organizations have relied on Beryl forbest-practices insight and data they can use to make more informed decisionsabout customer acquisition and retention. For more information about Beryl andits educational arm, The Beryl Institute, visit http://www.beryl.net.

SOURCE The Beryl Companies
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