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CVS Caremark Customer Care Team Awarded Gold Medal for Best Customer Service by ContactCenterWorld.com

Saturday, July 10, 2010 General News J E 4
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WOONSOCKET, R.I., July 9 CVS Caremark's (NYSE: CVS) Pharmacy Benefit Management Customer Care team was awarded a gold medal for Best Customer Service (America's region) and a silver medal for Best Community Spirit by ContactCenterWorld.com at the organization's Top Ranking Performers Awards Conference in Orlando. The awards recognize the best in the contact center industry.

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"We are honored to receive this recognition for our Customer Care team," said Rosemarie Donzanti, Senior Vice President, Customer Care of CVS Caremark. "This recognition is another endorsement of the work we do each day to ensure our members' experience with CVS Caremark is the best it can be and is another example of the high level of commitment our team members bring to their day-to-day work."

ContactCenterWorld.com, the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world with 120,000 corporate members globally. CVS Caremark will now have the opportunity to represent the contact center industry at ContactCenterWorld.com's Global Best Practices Conference to be held in Las Vegas in November. At the Best Practices conference regional winners from the Americas, Europe, the Middle East and Africa and the Asia-Pacific regions will present and share their best practices with their peers and will be voted upon by the conference delegates.

"The recognition from ContactCenterWorld.com speaks to both our commitment to excellent customer care as well as our team's impact on our local communities," said Donzanti. "We are proud of our team members who are passionate about giving back to the community and are extremely generous when it comes to donating their time and money."

Raj Wadhwani, President ContactCenterWorld added, "CVS Caremark is a fantastic company. Their commitment to customer service is simply the best and that's why delegates at the Best in Americas conference voted for CVS Caremark and their service strategy. We look forward to CVS Caremark sharing their approach with the best customer service organizations from Asia Pacific and Europe, Middle East & Africa when we all meet and share best practices in November at the Global Conference for best practices."

About CVS Caremark

CVS Caremark is the largest pharmacy health care provider in the United States. Through our integrated offerings across the entire spectrum of pharmacy care, we are uniquely positioned to provide greater access, to engage plan members in behaviors that improve their health, and to lower overall health care costs for health plans, plan sponsors and their members. CVS Caremark is a market leader in mail order pharmacy, retail pharmacy, specialty pharmacy, and retail clinics, and is a leading provider of Medicare Part D Prescription Drug Plans. As one of the country's largest pharmacy benefits managers (PBMs), we provide access to a network of more than 64,000 pharmacies, including approximately 7,000 CVS/pharmacy® stores that provide unparalleled service and capabilities. Our clinical expertise includes one of the industry's most comprehensive disease management programs. General information about CVS Caremark is available through the Company's Web site at http://info.cvscaremark.com.

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SOURCE CVS Caremark
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