It is always recommended to have all communications recorded in writing. It is always advisable to maintain all documents and their copies for the purpose of establishing proof. It is desirable to use Registered A.D. (with acknowledgement due) or registered courier service to ensure that there is proof that the other party has received the document.
It is always desirable to negotiate hard with the concerned TPA and the
- Customer Satisfaction in 7 Steps - (http://articles.sitepoint.com/article/satisfaction-7-steps)
- Have an insurance complaint? Read this - (http://www.rediff.com/money/2004/mar/22perfin.htm)
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Dr. Sameer Sippy. "Customer Care in Health Insurance Industry - Tips". Medindia. https://www.medindia.net/patients/insurance/customer-care-in-health-insurance-industry-tips.htm. (accessed May 21, 2022).
Dr. Sameer Sippy. 2021. Customer Care in Health Insurance Industry - Tips. Medindia, viewed May 21, 2022, https://www.medindia.net/patients/insurance/customer-care-in-health-insurance-industry-tips.htm.