Customer Care in Health Insurance Industry - Tips

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Written by Dr. Sameer Sippy | Medically Reviewed by The Medindia Medical Review Team  on Sep 18, 2014
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Tips

It is always recommended to have all communications recorded in writing. It is always advisable to maintain all documents and their copies for the purpose of establishing proof. It is desirable to use Registered A.D. (with acknowledgement due) or registered courier service to ensure that there is proof that the other party has received the document.

Caution

It is always desirable to negotiate hard with the concerned TPA and the Insurance company for settlement of claims. Adopting the legal route should be the last option on the list and should be undertaken only when the remaining options seem useless and unworthy.

References:

  1. Customer Satisfaction in 7 Steps - (http://articles.sitepoint.com/article/satisfaction-7-steps)
  2. Have an insurance complaint? Read this - (http://www.rediff.com/money/2004/mar/22perfin.htm)

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After purchasing and continuing a reliance medical policy for last 3 yrs,when we went for a claim they denied it on baseless ground,I warn everybody before buying any products of them.Asis Pal[frm Panipat]

jillsj

MY NAME IS SAM THOMAS, I BUY A MEDI CLEAM POLICY FROM ROYAL SUNDERAM , POLICY NO IS "HQM-000140000100, STLL 5 MONTHS NOW, I DID'T GET ANY PAPPER AND ANY CARD FROM THIS COMPANY
THIS IS THE RULES AND REGULATION FROM THE COMPany

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