Kelly is extremely annoyed with their rude behavior and is sure of not wanting to ever get back to the salon. She also wants her money back.
Kelly had already paid for a month long tanning package after getting a tan in a stand up booth on a particular day. When she went for the next session, the tanning salon turned her away after staff said that the beds could not take her weight.
The staff at the salon told her, "Sorry, but I'm not going to let you tan today because we've just implemented a new policy where anyone over 230 pounds can't go in one of our beds. I was just so shocked and embarrassed and humiliated."
Kelly is determined to get her money back.