Leeds Hospitals to Outsource Medical Transcription Work to India

by Medindia Content Team on  September 14, 2006 at 7:39 PM Hospital News
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Leeds Hospitals to Outsource Medical Transcription Work to India
Hospitals in Leeds are the latest medical trusts facing major losses to outsource medical transcription work to India to save nearly one million pounds a year.

Around 60 specialist posts are to be abolished as part of the outsourcing. Hospitals in Leeds are reported to be facing debts of 84 million pounds. Several other hospitals in Britain have already outsourced such work to India.

The outsourcing plans, however, have been fiercely criticised by union leaders, MPs and medical secretaries who fear lives could be put at risk.

A medical secretary at Leeds General Infirmary told the Yorkshire Evening Post, a local newspaper: "We've seen these mistakes for ourselves. "It's ridiculous that the work of highly trained people is being sent to India, where English is not the first language. There are bound to be errors."

Dave Prentis, general secretary of trade union Unison alleged serious mistakes had been uncovered at hospitals, which had already tried sending work abroad.

Leeds East MP George Mudie said: "I am very worried about the security of sending patient information overseas especially as we know that hackers can get into anything on the internet.

"Also medical secretaries are highly trained in their areas. If there are any queries, they are usually in the same building as the doctor to be able to check. That can't and won't happen if the person typing is in India or anywhere else."

Medical secretaries at St James's and Leeds General hospitals earn around 20,000 pound a year. Similar work is undertaken in India for as little as 44 pence an hour.

Medical secretary vacancies across Leeds Teaching Hospitals NHS Trust have been frozen in advance of the project and the trust is advertising for a private firm to coordinate it.

A trust spokeswoman said: "Following successful pilots in a number of areas, we are now looking to introduce third party digital transcribing.

"This is part of a wider initiative to increase efficiency and make the best use of our staff skills and experience. Taking away the burden of time-consuming administrative tasks will enable medical secretaries to focus on patient contact and provide more support to consultants."

Source: IANS

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Yes it is true that MT work is of precision. Although there might be some companies which might deliver a lesser percentage of accuracy but we also do have evidence of companies who deliver accuracy levels of 99%. All humans tend to make mistakes and the same holds true for Transcriptionists worldwide althogh they might understand the ascent and terminology well. But it is all experience that counts. Electronic medical transcription software too do not deliver precision. All reports need to go through quality check process by experienced team who has knowledge to the medical drugs, HIPPA, AMA guidlines and much more. There are companies in India who have achieved such milestones and are delivering consistent quality to various hospitals and individual practitioners. Do contact me for queries or reliabe sources. It is business for those who have potential and trained team for such skilled work. Gradually experience improves the things taking off the burden on the physicians :)


Dear Sir We are a medical transcription company based in Trivandrum – India. We are interested in taking up medical transcription works if any thing you may want to outsource. Haris Managing Director Harisun Software Pvt Ltd 971 50 6210804 (Intl. Roaming) Attingal - Trivandrum haris@harisuns.com www.harisuns.com


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