Latest figures released by the NHS Information Centre reveals a record number of complaints against NHS hospitals and services over the period of last two years.
The biggest yearly rise of complaints was 10.6 percent between 1999-00 and 2000-01. However the latest figures reveal that the NHS received more than 101,000 complaints between 2008-09 and 2009-10; a rise of 13.4 percent.
Nearly half of the complaints received were about medical profession while complaints regarding nurses, midwives and health visitors came at a distant second (22 percent). The attitude of the staff was also a problem with more than 12 percent of the complaints related to this issue while around 10 percent complained about delays or cancellations to outpatient appointments.