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Receptionist May Put-Off People From Seeing the Doctor

by Julia Samuel on October 11, 2016 at 11:03 PM
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Receptionist May Put-Off People From Seeing the Doctor

Sick people might put-off their visit to the doctor due to the receptionist who interrogates with patients about why they need to see their GP, a survey suggests.

Of almost 2,000 adults questioned for Cancer Research UK, four in 10 said they disliked having to discuss their ills with office staff in order to get an appointment.

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Experts say patients must be forceful and not take no for an answer if they have symptoms that need investigating.

Receptionists are the first point of contact in primary care and it is their job to decide which patients should see the GP and how urgently.

In the survey, the top three barriers to seeing a GP were, difficulty getting an appointment with a particular doctor (41.8%), difficulty getting an appointment at a convenient time (41.5%), dislike of having to speak to the GP receptionist about symptoms (39.5%).
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Around a third of the patients interviewed were also concerned that they might be negatively viewed as the type of person who makes a fuss, the Journal of Public Health - which published the survey results - said.

Lead researcher Dr Jodie Moffat urged people with symptoms to "grab the bull by the horns" and seek help rather than suffer in silence. "Don't let yourself be put off. Make that appointment," she said.

"Be forceful. I know that's easier said than done. But it's clear that a new sign or symptom, or something that has stayed or got worse over time, needs to be checked out by a GP."

Worrying symptoms that need a medical opinion include bleeding, a persistent cough, a change in bowel habit and unexplained lumps or swellings. Dr Maureen Baker, chairwoman of the Royal College of GPs, said doctors understood that their patients would prefer to speak directly to them about their health, especially when it is something sensitive or embarrassing - but it is not always possible.

"With GPs making more patient consultations than ever before - 60 million more a year compared to five years ago - GP receptionists ensure the smooth running of the practice and do their best to help patients see a particular GP at a suitable time for them," she said.

"However, it is important to remember that they are not healthcare professionals, and are not in a position to make decisions about our patients' health."

Source: Medindia
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