Suspicion among locals in the Ebola-hit west Africa has remained a major hurdle in battling the outbreak, after months in the worst epidemic record, the Red Cross and Red Crescent said Tuesday.
Elhadj As Sy, head of the International Federation of Red Cross and Red Crescent Societies (IFRC), told reporters in the Senegalese capital Dakar his teams were still regularly confronted by "acts of hostility" in Guinea, Liberia and Sierra Leone.
"People think we bring more misery than happiness, or just take bodies away and put people in quarantine," he said, adding that volunteers had encountered abuse recently, without going into detail.
The enmity has frequently escalated into serious unrest, with treatment centres in Guinea and Liberia raided by mobs shouting that Ebola was a fiction invented by "white governments".
The violence reached a gruesome nadir when three journalists working as part of an Ebola outreach team were murdered by villagers in southern Guinea in September.
"In a situation of fear and hysteria, it's not about condemning people, it's about continuing to explain and continuing to build relationships," he said, so that they would understand that "we are allies in the same battle".
The deadliest Ebola epidemic on record has infected almost 17,000 people in west Africa and although the official death toll is just under 6,000, experts believe the real fatality rate may be as high as 60 or 70 percent.
The virus can fell its victims within days, causing rampant fever, severe muscle pain, vomiting, diarrhoea and -- in many cases -- unstoppable internal and external bleeding.
Around 11,000 IFRC volunteers are working with local Red Cross societies in the region, Sy said -- primarily on safe burials but also contact tracing, psychosocial support and clinical case management.
He said misunderstanding was also a huge problem at a global level and urged the international community to stop making decisions based on fear and misinformation which isolate Ebola-hit west Africa.
Governments around the world have unnecessarily quarantined returning healthcare workers and blocked people at borders travelling from the region or holding a west African passport, Sy said.
"The Ebola outbreak is very much an international concern and governments are legitimately putting measures in place to protect their citizens," the secretary-general told reporters.
"However, closing borders and limiting entry to people travelling from west Africa are not effective ways to contain the outbreak."
"Actions such as these only contribute to the stigmatization faced by the very brave people who are volunteering to respond to this outbreak."
Sy stopped short of singling out any countries but there was a bitter row over the treatment of American medics returning from relief work in west Africa after a nurse was quarantined by her home state on her return from Sierra Leone in October.