The 104 health helpline has now launched geriatric services for senior citizens dealing with loneliness and deterioration of mental health.
"The geriatric services will have three components - health-related services that will be taken care of by our doctors and paramedics, mental health services that our psychologists and counselors will deal with, and support in the prevention of abuse, for which we will work with HelpAge India and the district police officers," said B. Prabhudoss, head, marketing and hospital relations, GVK EMRI, which runs the service launched on July 3.
The counselors at the 104 helpline are expected to address the issues of the elderly like loneliness and deterioration of mental health after the loss of a spouse.
The helpline will tie up with the elders' helpline 1253 as well as the NGO HelpAge India and police at the district level for assistance in the prevention of abuse.
"With a growing aging population, a number of challenges will have to be addressed. We need a system that will support the aged population," said Prabhudoss. Its earlier initiatives, including counseling services for students as well as eye donation have been well-received, especially by people in the rural parts of the State, said Prabhudoss.
Some challenges with elderly people is forgetfulness when it comes to taking medication and over-dosage. Vision and mobility problems also have to be taken into consideration said Prabhudoss.