A recent study has revealed that the Japanese gauge others' emotions via voice tone, while Dutch people pay more attention to the facial expression to know how others are feeling.
The study examines how Dutch and Japanese people assess others' emotions.
"As humans are social animals, it's important for humans to understand the emotional state of other people to maintain good relationships. When a man is smiling, probably he is happy, and when he is crying, probably he's sad," said Akihiro Tanaka of Waseda Institute for Advanced Study in Japan.
Tanaka and his colleagues in Japan and the Netherlands wanted to know how vocal tone and facial expressions work together to give you a sense of someone else's emotion.
For the study, the researchers made a video of actors saying a phrase with a neutral meaning-"Is that so?"-two ways: angrily and happily. This was done in both Japanese and Dutch.
Then they edited the videos so that they also had recordings of someone saying the phrase angrily but with a happy face, and happily with an angry face. Volunteers watched the videos in their native language and in the other language and were asked whether the person was happy or angry.
They found that Japanese participants paid attention to the voice more than Dutch people did-even when they were instructed to judge the emotion by the faces and to ignore the voice.
This makes sense if you look at the differences between the way Dutch and Japanese people communicate, speculates Tanaka.
"I think Japanese people tend to hide their negative emotions by smiling, but it's more difficult to hide negative emotions in the voice," said Tanaka.
Therefore, Japanese people may be used to listening for emotional cues. This could lead to confusion when a Dutch person, who is used to the voice and the face matching, talks with a Japanese person; they may see a smiling face and think everything is fine, while failing to notice the upset tone in the voice.
"Our findings can contribute to better communication between different cultures," said Tanaka.
The results are published in Psychological Science, a journal of the Association for Psychological Science.