About My Health Careers Internship MedBlogs Contact us
Medindia LOGIN REGISTER
Advertisement

114,000 Receive Faulty Letters of Enrollment from California's Health Exchange

by Vanessa Jones on December 20, 2013 at 11:06 AM
Font : A-A+

 114,000 Receive Faulty Letters of Enrollment from California's Health Exchange

Many of those who enrolled for health care covers on the Covered California exchange received flawed letters of eligibility due to a computer error.

The letters sent from 22nd November to 7th of December had blank spaces and missing information on the eligibility of the person for insurance or federal subsidy. "The letters would say you are eligible for Covered California, but you are ineligible for blank," said exchange spokeswoman Anne Gonzales. "It seemed to contradict whether the enrollee was eligible. It was confusing to people."

Advertisement

Ben Amante of Costa Mesa received one of the letters and could not understand what it meant, "One short paragraph said you're qualified and the next one says you're not qualified," Amante said. "Insurance companies are looking a lot better now after dealing with Covered California."

Gonzales said that the technical issues with the computer-generated letters had been fixed, and new letters were being sent to all the affected households. She requested people to check their letters and check their account summary on the coveredca.com website. The inaccurate letters increased calls to the state's three service centers, which were already fighting to handle the high volume of calls. Consumers who wanted coverage that started from 1st Jan needed to enroll by Monday. The deadline for the first premium payment had been extended to Jan. 6.
Advertisement

To accommodate as many applicants as possible, the exchange's service centers would be open on Sunday from 8 a.m. to 8 p.m. "We are definitely seeing a surge in interest," Gonzales said. "We are processing thousands of applications per day." Open enrollment as part of the Affordable Care Act would continue through March 31. Covered California said it had enrolled more than 156,000 people in private health plans through Dec. 7 and thousands more had started the application process.

References:

Hannah Punitha (IRDA Licence Number: 2710062)

Chad Terhune, December 2013

Source: Medindia
Advertisement

Advertisement
News A-Z
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Advertisement
News Category
What's New on Medindia
January is the Thyroid Awareness Month in 2022
Menstrual Disorders
Coffee May Help You Fight Endometrial Cancer
View all

Medindia Newsletters Subscribe to our Free Newsletters!
Terms & Conditions and Privacy Policy.

More News on:
Health Insurance - India 

Recommended Reading
Health Insurance - Basics
Health insurance guarantees payments to a person in the event of sickness or injury.and works as .....
Quiz on Health Insurance
This Quiz is to test your knowledge on health insurance in the U.S, there is so much activity ......
Health Insurance
This slideshow explains the concepts about healthcare insurance industry in India....
California Health Insurance Exchange Confronted With a Backlog of 25,000 Paper Applications
This deluge of paper forms is again due to the web site's technical snags when it opened for ......

Disclaimer - All information and content on this site are for information and educational purposes only. The information should not be used for either diagnosis or treatment or both for any health related problem or disease. Always seek the advice of a qualified physician for medical diagnosis and treatment. Full Disclaimer

© All Rights Reserved 1997 - 2022

This site uses cookies to deliver our services. By using our site, you acknowledge that you have read and understand our Cookie Policy, Privacy Policy, and our Terms of Use
open close
ASK A DOCTOR ONLINE
I have read and I do accept terms of use - Telemedicine

Advantage Medindia: FREE subscription for 'Personalised Health & Wellness website with consultation' (Value Rs.300/-)