Millennials Prefer Online Consultation with Doctors for Medical Opinions

Wednesday, November 13, 2019 News on IT in Healthcare
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The traditional way of visiting a doctor for medical advice will soon be yesterday’s news, partly due to young Indian millennials who prefer talking to a doctor over a chat or call on DocsApp.

The online healthcare platform helps people consult specialist doctors online to get solutions to their health issues, from the comfort & privacy of their home. From a mere 100 consultations per month in 2015, the online consultation platform now witnesses 2 lakh patients consulting over 5,000 specialist doctors every month.

“Since the very beginning of our journey, we have been working relentlessly to make quality healthcare accessible to over a billion people. We are glad that we have touched the lives of over 1 crore Indians.” said DocsApp CEO, Mr Satish Kannan.

Mr. Satish Kannan, DocsApp CEO


Young Indians are focused more than ever before, on living healthier lives. However, their busy schedules seldom let them consult a doctor for their health concerns or even consult a dietitian. The only plausible answer: Talking to a specialist doctor online.

According to data from DocsApp, most patients seek medical opinions for sexual disorders, pain management, psychology, dermatology, chronic and viral infections, weight management among other segments.Around 82% of patients who have logged on DocsApp’s healthcare platform, fall in the 20-30 age bracket., most patients seek guidance for sensitive sexual & mental health issues. 62% of patients who reached out to doctors on the platform for sex-related problems are men below the age of 30. On the other hand, Women under the age of 30 have reached out 5 times more than women in their 30’s to consult a gynaecologist. Finding a platform where one can seek medical advice in complete privacy, men have approached to talk to a psychologist 3 times more than women.

With doctors across 20 specialities available for online consultation, the app has recently launched an annual healthcare subscription service called ‘DocsApp Gold’. All DocsApp Gold members have access to unlimited doctor consultations for the entire family including up to 30% discount on medicines with free home delivery anywhere across India. The platform also provides up to 60% discount on lab tests and free pick up of samples.

In May 2019, DocsApp raised $1.6 million (12 crores) in debt from Innoven Capital having raised $7.2 Million in Series A funding from Bessemer Venture Partners and Japanese investment firms Techmatrix Corporation and DeNa Networks. This also included the participation of existing backers Anand Rajaraman & Venky Harinarayanan, and Japanese VC firm Rebright Partners.


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