, Feb. 14, 2020
/PRNewswire-PRWeb/ -- Clean the World, a leader in global health dedicated to WASH (water, sanitation, and hygiene) and global sustainability, announced today that its full-service customer portal for hospitality partners has enabled them to increase customer support capacity by 600%, leading to an increase of soap production by 52% in 2019. This has allowed Clean the World to produce 5.8 million bars in 2019 – 2 million additional bars, up from 3.8 million in 2018. Clean the World's innovative technology gives its 8,000 hospitality partners access to new impact engagement tools, real-time impact and sustainability reporting, and the ability to service their account at any time, from any desktop or mobile device.
"Through the portal, our partners are better informed on ways to engage with Clean the World and the communities we serve," says Shawn Seipler
, founder and CEO of Clean the World. "We are addressing the world's biggest health issues across hygiene, clean water, emergency relief, and hunger and are continuously looking for new ways to improve the lives of children and families in need. Our partners are the true heroes. The more they engage with us, the more impact we can deliver."
With the help of its hospitality partners, Clean the World collects the soap bars and bathroom amenities left behind daily by guests, diverting these materials from landfills. Once received at a Clean the World facility, soap bars collected from over 1.2 million rooms are recycled into new bars and the bathroom amenity bottles are sorted for plastic recycling or energy-from-waste. Since 2009, Clean the World and its partners have distributed 53 million soap bars and 5 million hygiene kits globally to 127 countries, while diverting 20 million pounds of waste from landfills. By providing access to soap and hygiene education, Clean the World has contributed to a 60% reduction in pre-adolescent deaths from hygiene-related illnesses.
"Our customer impact and engagement portal allows partners to deliver impact around the world," says Shawn Seipler
. "As our portal evolves, Clean the World now has an easy-to-use, engaging, and interactive mechanism to deploy new impact solutions and services to our partners, giving them innovative ways to make a difference and drive positive impact locally and globally."
Previously, Clean the World partners were required to contact their account representative to order bins, get shipping labels, and receive impact reports. This technology offers a better user experience, giving partners the ability to manage their accounts at any time and from any device. In the past year, Clean the World doubled the amount of hotel partners it serviced. As the Clean the World team was busy onboarding new properties, the portal was able to assist by managing 65,000 customer support requests, increasing capacity by 600% over the previous year.
-based software and website design firms, Concepta and Click Laboratory, built out Clean the World's customer portal in January 2019
with the first phase serving roughly 4,500 properties. Since then, Clean the World has doubled the number of properties and continues to enhance its portal to better serve partners.
"Helping people understand how technology can change a person's way of life has been the driving force behind Concepta's operations," says Thomas Capone
, Vice President of Business Development at Concepta. "Through our partnership with Clean the World, we hope to inspire others to lead the charge and think differently. The customer impact & engagement portal provides automated tools and personalized insights so that partners can see their direct global impact. Clean the World is using technology to drive social good. The impact is monumental."
"Clean the World is one of those rare organizations we love working with that is working to improve the lives of people across the globe," says John Paul Mains
, Founder and Chief Scientist at Click Laboratory. "They love to think outside of the box and have been inspirational to our team on using technology and innovation to serve others."
This newly-implemented technology equips Clean the World's Hospitality Recycling partners with the data needed to exceed their sustainability and impact goals. Partners receive deeper insights into their impact, encouraging them to make an even bigger commitment and increase their participation in social and environment issues. This portal is the key driver to increasing their sustainability initiatives, giving partners enhanced reporting, impact tracking, studies and trends on corporate responsibility, and more timely updates on emergency response efforts.
Customer portal users receive real-time feedback on the amount of soap that has been collected, pounds of plastic (shampoo, conditioner, and lotion bottles) that have been recycled, and the number of soap bars that have been distributed because of their efforts, arming these hotels with real-time impact metrics that can be shared with their guests. In addition, properties can use the portal to engage in various impact solutions and sustainability services and receive updates on Clean the World's mission-based programs. Partners can also easily upgrade their account, manage team access, and update contact information right from the portal, thereby equipping them with an easy way to service their account at their convenience. In addition, a backend tracking tool allows Clean the World's operation team to easily monitor shipments and update impact totals in real-time giving properties immediate feedback on their waste diversion.
For partner properties interested in accessing Clean the World's customer portal, please visit: cleantheworld.org/portal. For more information on how you can participate in Clean the World's world-renowned recycling program, please visit https://cleantheworld.org/get-involved/hotel-recycling-program/.
About Clean the World Clean the World is a social enterprise dedicated to WASH (water, sanitization, and hygiene) and sustainability. It operates soap recycling centers in Orlando
, Las Vegas
, Hong Kong
, and Punta Cana
and leads a "Global Hygiene Revolution" to distribute recycled soap and hygiene products from more than 8,000 hotel and resort partners. Clean the World's foundation provides WASH (water, sanitization, and hygiene) programming to benefit global communities with high pre-adolescent death rates due to acute respiratory infection (pneumonia) and diarrheal diseases (cholera) – which are two of the top killers of children under the age of five. Since 2009, the foundation has served over 10 million individuals and distributed 53 million bars of soap and 5 million hygiene kits in 127 countries. More information: CleantheWorld.org.
About Concepta Concepta is an enterprise technology company with a focus on creating innovative solutions for real-world business problems. Headquartered in Orlando, Florida
, Concepta's services cover a broad range of enterprise needs with its core foundation in technology & engineering, product development, and technical strategies. Concepta's agile approach puts business needs first and focuses on high ROI deliverables. Concepta serves an international portfolio of Fortune 500 and Franchise 500 companies and have built multiple top 20 apps on both iTunes and Google Play. Concepta is one of the 10 Fast Growing Companies in Orlando
, and led by 2 of Orlando Business Journal's "40 Under 40" dynamic professionals. Learn more about how Concepta works at conceptatech.com.
About Click Laboratory: Click Laboratory helps companies simplify marketing. We help companies understand their customers, how they interact with your brand and use machine learning to take the guesswork out of marketing that drives growth. Headquartered in Tampa, Florida
Click serves the garage startup to the large enterprise with digital marketing and customer-facing application design that helps you focus on growth. For more information visit http://www.clicklaboratory.com.
CONTACT: Sandie Beauchamp
Clean the World email@example.com
SOURCE Clean the World