STONY BROOK, N.Y., March 27, 2019 /PRNewswire-PRWeb/ -- ZyDoc® Medical Transcription ranked first in customer service
Black Book™ Market Research is the acknowledged leader of unbiased healthcare technology and service research. Black Book™ provides buyers and consumers with impartial insights, and helps vendor companies improve quality, engagement and business performance with their independent industry benchmark studies. ZyDoc's number one spot in Customer Service and Support was earned by their top quality, U.S. based, 24/7x365, HIPAA-compliant Operations Center. ZyDoc also captured the number three spot in the Overall Key Performance Indicator category, out of the top twenty medical transcription companies in the 2018 survey, just behind medical transcription giants M*Modal® and Nuance® Dragon. This is no small feat for this leading innovative medical transcription company founded and managed by a retina surgeon. ZyDoc customers are satisfied too. According to Veronica Boiadjian, New York Operations Manager at Dane Street, "ZyDoc offers quick and proficient transcription services and always have friendly and professional staff available to help with any questions or concerns. ZyDoc is dependable and their services are user friendly. Would definitely recommend to others to use."
The Overall Key Performance Indicator rating is an aggregate of key performance indicators and ranking summary of medical transcription technology and service solutions, hospitals and physician practices for 2018. As per founder and CEO, James M. Maisel, M.D., "ZyDoc is pleased to receive this recognition for service. Our rapid growth has now allowed us to participate in the survey for the first year. We have the best solution for physicians struggling with the EHR documentation burden in addition to the top-rated service."
About ZyDoc Medical Transcription
EHR documentation does not have to be slow and frustrating for clinicians at hospitals, ambulatory surgery centers and practices of all sizes and specialties. At ZyDoc, we believe you should be able to easily implement and use our solutions, work more efficiently, provide better medical care and operate a successful business. For 25 years we have provided award-winning, technology advancements that improved medical documentation: EHRs, medical informatics and security standards, speech recognition, digital recorders, smartphones, cloud-based platforms, natural language processing and EHR interoperability. Our technology is complemented by a highly skilled U.S. transcription workforce, backed by the #1 ranked customer support ZyDoc Operations Center. Founded and managed by a retina surgeon, ZyDoc understands physicians' needs and solves their documentation challenges.
ZyDoc's medical documentation solutions allow clinicians to easily and naturally capture their clinical encounters with dictation on smartphones, telephones or digital recorders to ease their documentation burden and avoid burnout. The voice, text and data always remain secure on our HIPAA compliant, enterprise cloud-based TrackDoc Connect™ platform hosted in multiple Microsoft Azure Centers. Our platform requires no software installation, works with any browser on any device and can be implemented in minutes. Workflow, accuracy measurement and monitoring tools enable ZyDoc to produce extremely accurate transcripts. Over 90% of the jobs can be delivered within 2 hours as professionally formatted documents. The completed jobs are stored and searchable on our cloud platform and can automatically be inserted into the appropriate sections of the EHR.
Our flagship smartphone SpeechDoc™ mobile app frees clinicians from the EHR so the doctor only has to select the patient, pick the job type, dictate and send. Unlike tedious keyboard and mouse data entry, unskilled scribes, or highly technical and inaccurate speech recognition, ZyDoc saves the doctor time and alleviates the stress of dealing with EHRs.
About SpeechDoc™ ZyDoc's SpeechDoc™ is a smartphone medical documentation application that enables doctors to easily dictate their encounters. Clinicians select the patient from the schedule on the SpeechDoc app, choose the job type, dictate and send. Our HIPAA compliant, cloud-based TrackDoc Connect™ platform, coupled with highly skilled U.S. transcriptionists, generates extremely accurate text that automatically is inserted into the appropriate sections of your EHR. For clinicians who need to create comprehensive encounters required for high quality medical care and want a documentation method that is efficient and easy to use, ZyDoc's SpeechDoc™ is the answer. It enables doctors to use dictation and work much faster and more accurately than using keyboard and mouse, unskilled scribes or highly technical and inaccurate speech recognition. This produces a more comprehensive health record which justifies higher reimbursement, helps withstand audits and lowers malpractice risk. SpeechDoc™ saves the doctor time and alleviates the stress of dealing with the EHR documentation burden.
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