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ORLANDO, Fla., July 5, 2018 /PRNewswire/ -- With 30 percent of hospital reimbursement tied to satisfaction scores, hospitals strive to improve patient experience in a value-based care system. Some invest millions into high-end atriums, plasma TVs and other hotel-like amenities. Others are choosing to prioritize communication, reporting improved scores after deploying the EASE medical app (Electronic Access to Surgical Events).
Orlando Health, a large system of community hospitals in Central Florida, saw a six percent overall increase in its patient satisfaction scores. Texas Children's Hospital saw a jump from 87.5 percent to 96.7 percent in response to the HCAHPS survey question for the quality of information provided on the day of surgery.
The EASE medical app decreases waiting room anxiety with HIPAA-compliant video, image and text updates to families. EASE is transforming the patient experience by building more trust, increasing transparency of care, and establishing regular communication.
In a six-month study of EASE at one hospital, the technology raised the HCAHPS scores of key questions, including:
About EASE ApplicationsEASE Applications is a mobile health technology company transforming patient experience in the hospital. The HIPAA-compliant app is a communication platform for the secure transmission of custom texts, photos and videos from medical professionals to their patients and loved ones. All messages disappear after 60 seconds and nothing is saved to the mobile device. For more information, visit www.easeapplications.com.
Contact: Ashley Moore, 407-496-8310
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Orlando Health, a large system of community hospitals in Central Florida, saw a six percent overall increase in its patient satisfaction scores. Texas Children's Hospital saw a jump from 87.5 percent to 96.7 percent in response to the HCAHPS survey question for the quality of information provided on the day of surgery.
The EASE medical app decreases waiting room anxiety with HIPAA-compliant video, image and text updates to families. EASE is transforming the patient experience by building more trust, increasing transparency of care, and establishing regular communication.
In a six-month study of EASE at one hospital, the technology raised the HCAHPS scores of key questions, including:
- Six percent increase in response to how staff addressed emotional needs
- 7.4 percent increase in response to the doctor's ability to address questions and concerns
- 4.3 percent increase in likelihood to recommend the hospital
- 13 percent increase to the question of how doctor's explained things in ways that could be understood
About EASE ApplicationsEASE Applications is a mobile health technology company transforming patient experience in the hospital. The HIPAA-compliant app is a communication platform for the secure transmission of custom texts, photos and videos from medical professionals to their patients and loved ones. All messages disappear after 60 seconds and nothing is saved to the mobile device. For more information, visit www.easeapplications.com.
Contact: Ashley Moore, 407-496-8310
View original content:http://www.prnewswire.com/news-releases/us-hospitals-see-patient-satisfaction-scores-improve-with-implementation-of-ease-medical-app-300676590.html
SOURCE EASE Applications
