PointClickCare's 2019 Patient Transition Study Reveals That Acute Care and Long-Term Post-Acute Care Patient Coordination Remains Largely Manual
TORONTO, Aug. 15, 2019 /PRNewswire/ -- PointClickCare, the leading cloud-based software vendor for the long-term and post-acute care (LTPAC) and senior living markets, announced today the results of its 2019 Patient Transition Study, conducted in partnership with Definitive Healthcare. Respondents, including c-suite executives from acute and post-acute care facilities, provided input on data sharing, concerns about interoperability, and other pressing pain points in care delivery and coordination in a blinded, voice-of-customer quantitative study.
Among other things, the research indicates:
"We live in a siloed healthcare system where communication among hospitals and their skilled nursing partners is neither standardized nor coordinated," says B.J. Boyle, vice president and general manager of post-acute insights at PointClickCare. "Unfortunately, it's common for patients to be transferred from one setting without the necessary infrastructure in place to ensure that these transitions will result in positive outcomes for patients. The goal of our research is to better understand the types of technology used during transitions of care, as well as the challenges and opportunities that said technology presents for providers to improve processes and patient care."
Additional survey takeaways include:
Acute Care Perspective: Phone & fax still dominate data Driven by acute-care providers, patient coordination between acute-care and long-term post-acute care facilities largely remains manual. Manual methods are inefficient and are prone to mistakes, mismatched details, and omissions. Results suggest many challenges for the acute care industry and potentially dangerous scenarios for patients when transitioning care.
"Sending a patient to a facility that doesn't have a good intake process is a reflection on us," said one hospital CIO. And, when patients have to be readmitted, the paperwork problem happens in reverse, with emergency department personnel relying on paper instead of complete information about care provided at the post-acute care facility and the reasons for the transfer.
Providers who rely on manual processes to share data:
Interoperability challenges present above-average financial challenges
One local hospital "uses faxes to accommodate HIPAA and be confidential," said one LTPAC CEO, forcing a manual method that stymies coordination. "Almost everything we touch is obtuse. You have to search it out, figure it out, and confirm it by phone," adding that the absence of standardized forms and data-entry fields makes faxes especially inefficient.
Acute-care providers share 'very little' (7%) or 'some' (35%) patient data with their post-acute care partners
Only 16% of acute-care providers report sharing 'all' patient data
Most acute-care providers share only the most critical data points
About the PointClickCare 2019 Patient Transition StudyPointClickCare commissioned a blinded, voice-of-customer quantitative study focused on both acute and post-acute providers. It was conducted online by Definitive Healthcare from March 26 to April 22, 2019. A balanced mix of 100+ respondents (CEOs, CIOs, CMOs and additional c-suite titles) from both acute and post-acute care settings were targeted to uncover and highlight the pressing issues surrounding the patient and patient data transition process between the two provider settings. The results were weighted to equally represent input from both settings. For more information or to share your input, visit https://resources.pointclickcare.com/ebooks/patient-transition-study-technology-use-during-transitions-of-care.
About PointClickCare TechnologiesPointClickCare Technologies Inc. empowers acute and post-acute care providers with the insights necessary for a fully coordinated and collaborative approach to care delivery. With access to the largest post-acute care data cloud in North America, PointClickCare partners can instantly locate patients within their care network, access patient timelines across the care continuum, view and filter data from care partners, and ensure patient data is being shared during transitions and beyond. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by KLAS Research as Best in KLAS Vendor for Long-term Care, PointClickCare leads the way in creating cloud-based environments where providers, patients, and payers eliminate data silos between care settings, connecting stakeholders to meaningful insights. With a suite of fully-integrated applications powered by an interoperable, mobile friendly, and regulatory-compliant electronic health record and revenue cycle management platform, PointClickCare helps care providers connect and collaborate within their care network. Over 17,000 skilled nursing facilities, senior living communities, and home health agencies use PointClickCare today, making it the North American healthcare IT market leader for the acute and post-acute industry. For more information on PointClickCare's software solutions, please visit www.pointclickcare.com.
Advertisement
TORONTO, Aug. 15, 2019 /PRNewswire/ -- PointClickCare, the leading cloud-based software vendor for the long-term and post-acute care (LTPAC) and senior living markets, announced today the results of its 2019 Patient Transition Study, conducted in partnership with Definitive Healthcare. Respondents, including c-suite executives from acute and post-acute care facilities, provided input on data sharing, concerns about interoperability, and other pressing pain points in care delivery and coordination in a blinded, voice-of-customer quantitative study.
Advertisement
Among other things, the research indicates:
- 36 percent of acute care providers use manual-only strategies to coordinate patient transitions with the LTPAC community, compared with only 7 percent of LTPACs with acute care providers
- Approximately 62 percent of post-acute care facilities rely on phone calls between case-workers to transfer patient information and other clinical details
- Only 11 percent of acute care providers use an integrated EHR
- More than one-third (36 percent) of acute care providers do not track patients after they are transferred to a post acute care provider
- Only two percent of acute care and LTPAC providers are using IT-driven strategies only to coordinate patient care and transfer data
"We live in a siloed healthcare system where communication among hospitals and their skilled nursing partners is neither standardized nor coordinated," says B.J. Boyle, vice president and general manager of post-acute insights at PointClickCare. "Unfortunately, it's common for patients to be transferred from one setting without the necessary infrastructure in place to ensure that these transitions will result in positive outcomes for patients. The goal of our research is to better understand the types of technology used during transitions of care, as well as the challenges and opportunities that said technology presents for providers to improve processes and patient care."
Additional survey takeaways include:
Acute Care Perspective: Phone & fax still dominate data Driven by acute-care providers, patient coordination between acute-care and long-term post-acute care facilities largely remains manual. Manual methods are inefficient and are prone to mistakes, mismatched details, and omissions. Results suggest many challenges for the acute care industry and potentially dangerous scenarios for patients when transitioning care.
"Sending a patient to a facility that doesn't have a good intake process is a reflection on us," said one hospital CIO. And, when patients have to be readmitted, the paperwork problem happens in reverse, with emergency department personnel relying on paper instead of complete information about care provided at the post-acute care facility and the reasons for the transfer.
Providers who rely on manual processes to share data:
- 46% – acute care providers
- 18% – post-acute care providers
- 49% – acute care providers
- 31% – post-acute care providers
- 36% – acute care providers
- 7% – post-acute care providers
- 56% – acute care providers
- 84% – post-acute care providers
Interoperability challenges present above-average financial challenges
- 61% – acute care providers agree
- 50% – post-acute care providers agree
- 73% – acute care providers
- 64% – post-acute care providers
- 52% – acute care providers
- 24% – post-acute care providers
One local hospital "uses faxes to accommodate HIPAA and be confidential," said one LTPAC CEO, forcing a manual method that stymies coordination. "Almost everything we touch is obtuse. You have to search it out, figure it out, and confirm it by phone," adding that the absence of standardized forms and data-entry fields makes faxes especially inefficient.
Acute-care providers share 'very little' (7%) or 'some' (35%) patient data with their post-acute care partners
Only 16% of acute-care providers report sharing 'all' patient data
Most acute-care providers share only the most critical data points
- 98% share only medication information
- 89% share demographic and diagnostic data
- 58% Measurements and observations
- 55% Advanced care planning information
- 45% Location and patient status information
About the PointClickCare 2019 Patient Transition StudyPointClickCare commissioned a blinded, voice-of-customer quantitative study focused on both acute and post-acute providers. It was conducted online by Definitive Healthcare from March 26 to April 22, 2019. A balanced mix of 100+ respondents (CEOs, CIOs, CMOs and additional c-suite titles) from both acute and post-acute care settings were targeted to uncover and highlight the pressing issues surrounding the patient and patient data transition process between the two provider settings. The results were weighted to equally represent input from both settings. For more information or to share your input, visit https://resources.pointclickcare.com/ebooks/patient-transition-study-technology-use-during-transitions-of-care.
About PointClickCare TechnologiesPointClickCare Technologies Inc. empowers acute and post-acute care providers with the insights necessary for a fully coordinated and collaborative approach to care delivery. With access to the largest post-acute care data cloud in North America, PointClickCare partners can instantly locate patients within their care network, access patient timelines across the care continuum, view and filter data from care partners, and ensure patient data is being shared during transitions and beyond. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by KLAS Research as Best in KLAS Vendor for Long-term Care, PointClickCare leads the way in creating cloud-based environments where providers, patients, and payers eliminate data silos between care settings, connecting stakeholders to meaningful insights. With a suite of fully-integrated applications powered by an interoperable, mobile friendly, and regulatory-compliant electronic health record and revenue cycle management platform, PointClickCare helps care providers connect and collaborate within their care network. Over 17,000 skilled nursing facilities, senior living communities, and home health agencies use PointClickCare today, making it the North American healthcare IT market leader for the acute and post-acute industry. For more information on PointClickCare's software solutions, please visit www.pointclickcare.com.
View original content:http://www.prnewswire.com/news-releases/two-percent-of-acute-care-and-long-term-post-acute-care-providers-are-using-it-only-driven-strategies-to-coordinate-patient-care-and-transfer-data-300900379.html
SOURCE PointClickCare Technologies Inc.