Torrance Memorial Experiences Phishing Incident

Tuesday, June 20, 2017 General News
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TORRANCE, Calif., June 19, 2017 /PRNewswire/ -- On April

20, 2017, Torrance Memorial Medical Center (Torrance Memorial) discovered an email security incident that had taken place on April 18 and 19, 2017. The incident allowed access to two
email accounts which contained work-related reports. Torrance Memorial immediately launched an investigation, which included working with third-party forensic investigators, to determine the nature and scope of the incident. The investigation determined that personal information for certain individuals was present in some impacted emails, but it remains unclear whether emails or attachments containing the information were accessed by an unauthorized person or persons. 

Torrance Memorial's investigation is ongoing and the incident has been reported to pertinent regulatory bodies, including the California Department of Public Health, the U.S. Department of Health and Human Services, and the Federal Bureau of Investigation. To date, Torrance Memorial has no evidence of any actual or attempted misuse of information as a result of this incident. However, the email accounts that were accessed through this incident contained sensitive personal information including names, dates of birth, address information, telephone numbers, medical record numbers, Social Security numbers, health insurance information, and other clinical/diagnostic information.

On June 19, 2017, Torrance Memorial began mailing notice letters to potentially impacted individuals. Torrance Memorial has offered these individuals access to credit monitoring and identity theft protection services for one year without charge.  Torrance Memorial encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor free credit reports and explanation of benefits forms for suspicious activity. Torrance Memorial's notification to potentially impacted individuals includes information such as obtaining a free credit report annually from each of the three major credit reporting bureaus by visiting, calling 877-322-8228, or contacting the three major credit bureaus directly at: Equifax, P.O. Box 105069, Atlanta, GA, 30348, 800-525-6285,; Experian, P.O. Box 2002, Allen, TX 75013, 888-397-3742,; TransUnion, P.O. Box 2000, Chester, PA 19016, 800-680-7289, Potentially impacted individuals may also find information regarding identity theft, fraud alerts, security freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission or their state Attorney General.  The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.  

Torrance Memorial considers matters of security and privacy of the utmost importance and has set up a call center to answer questions from those who might be impacted by this incident. Our dedicated assistance line can be reached at (877) 238-2074, Monday through Friday, 9 am to 7 pm EST (Closed on U.S. observed holidays).  Please provide reference number 9995061317 when calling. Additional information on how potentially impacted individuals can protect themselves can also be found at Torrance Memorial's website at Instances of known or suspected identity theft should also be reported to law enforcement or the individual's state Attorney General. 


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SOURCE Torrance Memorial Medical Center

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