TechTeam Global Announces Formation of a Global Pharmaceutical Center of Excellence

Monday, June 23, 2008 General News
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BOSTON, Mass., June 23 TechTeam Global, Inc.(Nasdaq: TEAM), a worldwide provider of information technology (IT),enterprise support and business process outsourcing services, today announcedthe creation of a Global Pharmaceutical Center of Excellence.

The "Pharma" Center of Excellence will focus on high-quality delivery andcontinuous enhancement of TechTeam's eClinical Support Services and will alsoensure that TechTeam's IT outsourcing services, such as service desk andinfrastructure management, are aligned with the unique needs of thepharmaceutical industry. The Pharma Center of Excellence will serve as aclearinghouse of subject matter expertise and best practices, and includesmore than 60 people. TechTeam currently supports more than 350 clinicaltrials, in 25 languages, across 13,000 sites worldwide.

"The pharmaceutical industry has unique and quickly evolving needs. WithTechTeam's global support structure, industry focus and scalable model, weoffer a flexible and agile approach to meet those needs. We provide customerswith both a wide range of exceptional support services and the ability toimplement them quickly and efficiently," said Joanna Gutkowski, who will leadTechTeam's Pharma Center of Excellence.

eClinical trials give the pharmaceutical industry more accurate and fasteraccess to data, which can then be analyzed more quickly than possible withtraditional methods. Ultimately, the use of an eClinical trial approach canshorten the time needed to conduct clinical research by months or even years.

TechTeam helps customers get the most value from eClinical technology byoffering services such as multilingual help desk, user and applicationadministration, site assessment, site connectivity, hardware provisioning andlocal study site training. Its service professionals are specially trained inpharma regulatory compliance, clinical trial process and industry standardeClinical applications for functions such as Electronic Data Capture (EDC),Remote Data Capture (RDC) and eDiary.

According to Gary J. Cotshott, President and Chief Executive Officer ofTechTeam Global, pharmaceutical companies, clinical research organizations andindustry software vendors will benefit from TechTeam's new Pharma Center ofExcellence.

"We have provided support to customers in the pharmaceutical industry fornearly a decade. The decision to create a Pharma Center of Excellence reflectsour commitment to the pharmaceutical industry and to meeting its growingneeds. We want to ensure that all of the services available to our customersare designed, delivered and managed with careful consideration of the uniqueneeds of this important industry," said Cotshott.

"In the future, we foresee the focus of the Center of Excellencebroadening to cover the full life sciences industry. As always, we willcontinue to work closely with our customers as we set priorities and refineour capabilities," said Cotshott.

About TechTeam Global, Inc.

TechTeam Global, Inc. is a worldwide provider of information technology,enterprise support and business process outsourcing services to Fortune 1000corporations, multinational companies, product providers, small and medium-sized companies, and government entities. TechTeam's ability to integratecomputer services into a flexible, ITIL-based solution is a key element of itsstrategy. Partnerships with some of the world's "best-in-class" corporationsprovide TechTeam with unique expertise and experience in providing informationtechnology support solutions. For information about TechTeam Global, Inc. andits services, call 800-522-4451 from the United States or visit our Web sitesat and TechTeam's common stock is traded onthe Nasdaq Global Market under the symbol "TEAM."

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