TEL AVIV, Israel, January 16, 2018 /PRNewswire/ --
TechSee, a leading SoT ('Support of Things') company merging
The survey further explored consumer sentiment toward new technical support guidance tools, including visual guidance and AI-powered virtual assistance. Key findings include:
"The Survey results reconfirm what we all know. Consumers don't like to call tech support or wait for a technician. They rather do things themselves if they had the right knowledge and tools. TechSee makes that possible with its Virtual Technical Assistant powered by AI & Augmented Reality to bring technical expertise to the masses," said Eitan Cohen, CEO of TechSee. "TechSee empowers consumers to install and operate their devices without the need to call for assistance or read manuals. Technical guidance is simply teleported to their mobile device and visually augmented into their environment, creating a simple visual and interactive customer experience."
The "Internet of Things" has become a buzzword for an increasingly networked world where everything from the garage door to the coffee machine is assigned an IP address. As the IoT matures, and the range and complexity of connected devices multiplies, there will be an increasing need for assistance with installations. In light of the inevitable shift to self-service, self-installation becomes a move necessary to enhance the customer experience and reduce costs.
For more information on the survey as well as related infographics, visit Techsee's website
TechSee is global Leader in Visual Support technologies for the smart home. TechSee revolutionizes the customer support domain by providing the first intelligent visual support solution powered by artificial intelligence and augmented reality. TechSee empowers technical support teams across the globe to execute visually-interactive remote diagnoses and resolutions of problems. The company is building a massive database of interactions and resolutions to enable customers to experience rapid, fully automated, robotic visual resolution of technical issues via their smartphones. TechSee is headquartered in Tel Aviv with offices in New York and Madrid.
Contact: Liad Churchill Churchill@techsee.me
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