Simple Interact Launches Automated Phone Call Appointment Reminders

Thursday, May 2, 2019 General News
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Simple Interact now supports patient engagement over phone, email, and SMS

DALLAS, May 2, 2019 /PRNewswire-PRWeb/ -- Simple Interact is expanding its Automated Appointment Reminder solution

to include phone calls in addition to their existing SMS and emails.

With this new communication channel, medical facilities will now be able to automatically remind more of their patients about upcoming appointments. Although SMS and email-based reminders are more effective, patients do not always have a cell phone or email address. Healthcare facilities serving populations with low technology penetration frequently face this challenge. Without a solution like this, staff must manually call these patients to remind them of their appointments.

Features of Simple Interact's Automated Appointment Reminder solution:

  • Engages with patients via SMS, email, or phone call.
  • Handles answering machines as well as patient answering the phone.
  • Results in a much shorter call list for staff to contact any patients who did not respond.

"We believe that medical facilities should be able to communicate with their patients using the channel that makes sense for the patient," said Noah Wheeler, VP of Product at Simple Interact. "We added automated phone call reminders because clients love how effective our reminder process is via SMS and email and wanted us to extend that to phone calls as well. We anticipate these automated phone calls will further alleviate staff workload allowing them to focus on interacting with patients in the office and not on leaving voice messages reminding patients of their appointments."

About Simple Interact Simple Interact is a cloud-based front office automation solution which helps healthcare providers acquire and retain more patients, while also automating repetitive tasks to efficiently service a high patient load. We address front office concerns such as: Online Reputation, HIPAA Compliant Patient Intake Forms, Effective Marketing of ancillary services, and Patient Engagement including Automated Reminders. Our motto: More Patients. Less Paperwork. https://www.simpleinteract.com

 

SOURCE Simple Interact, Inc.



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