BOSTON and GUILDFORD, United Kingdom and ORLANDO, Fla., Feb.
"Consumers are demanding a better healthcare payments experience. Healthcare organizations have to deliver security and convenience to patients and members," said Chris Seib, Co-Founder and Chief Technology Officer of InstaMed. "InstaMed VoIP Protection allows organizations to give consumers the option to make healthcare payments over the phone similar to experiences they have paying other household bills. The dramatic reduction in costs and PCI DSS scope combined with the superior consumer experience assure the C-suite that they are meeting the needs of their entire organization."
Using Semafone's DTMF masking technology, patients and customers can simply enter their credit card number into their telephone keypad instead of having to read their credit card number aloud to the agent on the other end. During this process, the incoming data is intercepted, and the agent is presented with masked (flat tone) digits. Once the customer has input their numbers and the system has verified that the information is correct, it can then seamlessly pass the transaction data through to the payment service provider (PSP) for processing, by-passing the agent and their desktop environment. Throughout a transaction, sensitive data neither enters the contact center nor is stored or recorded anywhere. Semafone shields the entire payment environment from sensitive card data and takes it out of scope for PCI DSS.
Additionally, by integrating Semafone's solution, a call will never need to be rerouted or transferred – agents remain in constant verbal communication with the customer while taking a payment, allowing easy assistance if any issues arise. This greatly improves customer satisfaction and key call center metrics -- increasing first contact resolution (FCR) & reducing average handling time (AHT) and the number of abandoned calls. With Semafone's technology, healthcare providers can simplify compliance and avoid hefty noncompliance fines, all the while safeguarding data, maintaining customer trust and reducing the risk of a brand-damaging data breach.
"InstaMed's integration with Semafone shows how InstaMed is placing the highest priority on payment data security, privacy and regulatory compliance. With Semafone's patented payment method using dual-tone multi-frequency (DTMF) masking technology, InstaMed's vast network of healthcare providers and payers and their consumers will get an unmatched level of security and privacy every time a payment is taken over the phone," said Iain Regan, Chief Commercial Officer, Semafone. "We are proud to help protect organizations across the globe from the rising threat and hefty costs associated with a data breach, while keeping them compliant with stringent PCI DSS regulations."
InstaMed VoIP Protection will launch at HIMSS19 in Orlando, FL and demonstrations will be happening at the InstaMed booth #1987.
About SemafoneSemafone provides software to contact centers so they can take personal data securely over the telephone. Semafone's patented data capture method collects sensitive information such as payment card or bank details and social security numbers directly from the customer's telephone keypad for processing. This prevents personal data from entering the contact center, which protects against the risk of fraud and the associated reputational damage, ensuring compliance with industry regulations such as PCI DSS.
Semafone has achieved the four-leading security and payment accreditations: ISO 27001:2013, PA-DSS certification for Cardprotect, PCI DSS Level 1 Service Provider and is a registered Visa Level 1 Merchant Agent. To learn more, visit www.semafone.com and follow us on LinkedIn, Twitter and Facebook.
About InstaMedInstaMed powers a better healthcare payments experience on one platform that connects consumers, providers and payers for every healthcare payment transaction. InstaMed's patented, private cloud-based technology securely transforms healthcare payments by driving electronic transactions, moving money and healthcare data seamlessly and improving consumer satisfaction. Everyone benefits from InstaMed's exclusive focus on healthcare, integration into any healthcare IT system, robust analytics and proven scale.
View original content:http://www.prnewswire.com/news-releases/semafone-integrates-with-instamed-to-deliver-fully-secure-telephone-payment-solution-for-healthcare-industry-300794564.html
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