Neighbors Emergency Center selects Presidiohealth to improve patient experience and operations

Monday, June 12, 2017 General News
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FSEC Foundation™ technology platform will help patients and providers

SAN FRANCISCO, June 12, 2017 /PRNewswire/ -- Neighbors Emergency Center, a nationwide leader in 24-hour emergency

care, has selected Presidiohealth to streamline their operations and further improve their patients' experience. Presidiohealth will roll out their innovative technology suite called FSEC FOUNDATION, a collaboration between T-System and Presidiohealth designed to meet the needs of patients and providers in freestanding emergency centers (FEC). FSEC FOUNDATIONcombines T-System's full electronic Emergency Department Information System (EDIS) solution with Presidiohealth's suite of practice management tools.

"We look forward to helping Neighbors Emergency Center provide exceptional care to their patients," says Presidiohealth founder Douglas Evans, M.D. "We make sure caregivers have the right tools to focus their full attention on caring for patients – not paperwork – and making sure patients can focus on getting well instead of filling out forms and dealing with billing confusion and worrying about payments."

Neighbors Emergency Center is the largest independent provider of freestanding emergency centers in the country with locations in Texas, Colorado, and Rhode Island. This new partnership will allow clinicians and staff to digitally access a single patient record, no matter where that patient is in the system, and will streamline operational systems across Neighbors' 33 facilities.

"Our core mission is to be a patient-centered organization that focuses on personalized care offering the highest quality emergency medicine to the thousands of patients that depend on us each day. This partnership will give us the infrastructure we need to do just that," says Neighbors Emergency Center CEO Setul Patel, M.D., MBA.

Presidiohealth's practice management and business intelligence tools include: PerformPOS for patient registration, eligibility, propensity to pay, paperless forms, bedside mobile payments, patient financial services; PerformMD for enhanced coding and automated charge capture; and PerformCycle with integrated business information from point of service, coding, billing, and the EMR for enterprise-wide business analytics. T-System's best-of-breed EDIS solution set includes nurse documentation, physician documentation, tracking, computerized provider order entry (CPOE), as well as fully integrated labs and diagnostics.

T-System and Presidiohealth will also integrate their applications with ImagineSoftware, the vendor recently chosen by Neighbors Emergency Center to assist with billing and accounts receivable.

Neighbors Emergency Center and its patients will begin to experience the benefits of FSEC Foundation in the fall of 2017.

About PresidiohealthPresidiohealth, Inc. was started by a practicing ER physician in 2004 to provide next generation performance management services to emergency departments, free standing ERs and physician groups across the United States. Presidiohealth is a privately held corporation based in San Francisco, California. Presidiohealth manages the patient experience through the combination of technology and services that allow its customers to focus on providing a frictionless patient visit while reducing costs and maximizing revenue capture. Presidio technologies range from bed-side, paperless registration to seamless discharge, patient financial services including credit card, eCheck and Presidio-branded revolving care credit. Presidio's advanced computer assisted coding platform uses advanced "Triple Check" quality analysis to ensure accurate billing and optimal denial management. For additional information about Presidiohealth, please visit 

About T-System T-System is a healthcare IT company that advances care delivery and financial outcomes for episodic care. Specializing in emergency department documentation since 1996, T-System has since expanded its focus to include the development of innovative solutions for the rapidly expanding episode-based care market, including hospital-based emergency departments (EDs), freestanding emergency centers and urgent care centers. Through clinically-driven services and documentation solutions as well as charge capture and coding solutions, T-System solves clinical, financial and operational challenges for our clients. About 40 percent of the nation's hospital-based EDs, freestanding emergency centers and urgent care centers use T-System to improve the clinical encounter, including the documentation of the patient visit as well as the downstream outcomes related to that event. For additional information about T-System, please visit 

About Neighbors Health SystemAt Neighbors Emergency Center we provide the highest quality of personalized ER care. We're a passionate team that focuses on the needs of our patients first and foremost. Simply put—we care. This care is not only for the patients, but for our dedicated and hard-working physicians and medical staff. They are the ones who continue to transform medicine and carry out our mission to make lives better and to be The Best Neighbors Ever in each community we are privileged to serve.



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SOURCE Presidiohealth

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