MedSolutions Recognized Again for Call Center Excellence

Thursday, July 22, 2010 News on IT in Healthcare
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FRANKLIN, Tenn., July 21 MedSolutions (, a leading provider of medical management services, was recently honored as a semi-finalist in the International Customer Management Institute's (ICMI) 2010 Global Call Center of the Year Awards.

The company was recognized for outstanding customer service and effective call center management in the Large Call Center category. The honor is the latest in a series of accolades for MedSolutions' call centers, which also have been recognized for providing an "Outstanding Customer Service Experience" by J.D. Power and Associates' Certified Call Center Program(SM) for the past three consecutive years.

"The caliber of call centers that applied for the award was exceptionally high and there was particularly intense competition in the Large Call Center category this year," said Greg Levin, community services manager for ICMI and chairperson of the Global Call Center of the Year Awards Selection Committee. "We applaud MedSolutions for this achievement and wish them continued success."

An elite selection committee comprising leading call center consultants, researchers, and journalists evaluated this year's applications. MedSolutions was recognized alongside major national call centers including Capital One Financial Corporation, New York Life Insurance Company, and Nationwide Insurance Claims Call Center.

"We are honored to be recognized among this elite group of call centers," said Chris Crabtree, Executive Vice President of Operations for MedSolutions. "This award is a testament to the experience and professionalism of our employees and their commitment to providing outstanding service to the physicians and healthcare professionals we work with every day."

Staffed by physicians, nurses and other highly trained medical professionals, MedSolutions' call centers in Nashville, Tenn., and Melbourne, Fla., provide management of medical services including radiology; cardiac imaging; oncology drugs, radiation therapy and imaging; ER imaging; ultrasound; sleep; and Premerus(SM) diagnostic accuracy services for commercial, Medicare, and state and managed Medicaid payors.

MedSolutions' services prevent inappropriate and ineffective use of healthcare services. Studies have shown that inappropriate utilization of medical services can expose patients to preventable risk and harm and result in billions of dollars in unnecessary expenditures. Leveraging evidence-based guidelines and clinical best practice, MedSolutions' programs help ensure that patients receive the right diagnostic test, that they have access to diagnostic experts to reduce the risk of misdiagnosis, and that their doctors have access to current education and support to order therapies that are shown to be effective and efficient in the treatment of disease.

ICMI presents its Global Call Center of the Year Awards annually, recognizing outstanding customer care organizations that embody call center excellence by consistently meeting or exceeding key performance objectives, sustaining a positive work culture, and continually strengthening the call center's value to the organization.

About MedSolutions

Using independently validated savings methodologies, MedSolutions specializes in quality-driven, intelligent cost management of medical services for commercial, Medicare and Medicaid payors. The company maintains management contracts for more than 27 million individuals nationwide. Using robust data, predictive intelligence technology and evidence-based clinical expertise, the company's innovative solutions extend beyond Radiology Management to other areas of medical specialty, including Oncology, Cardiac Imaging, Sleep, Ultrasound, Emergency Room Imaging and MedSolutions' groundbreaking Premerus(SM) Diagnostic Accuracy program - the nation's first solution for reducing diagnostic error rates to improve the quality and cost of care. MedSolutions has been recognized for outstanding customer service and effective call center management by the International Customer Management Institute and for three consecutive years by the prestigious J.D. Power and Associates Award. Visit

About ICMI

The International Customer Management Institute (ICMI), celebrating its 25th anniversary in 2010, is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve contact center operations, empower contact center employees, and enhance customer loyalty. ICMI's experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization's respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry. ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. Operating across the globe, its events, training, publications, award programs, and websites offer professionals in Interiors, Security, Venues, Customer Management, Safety & Health and Facilities the ultimate experience in learning, networking, and business development. For more information, visit

Contact: Rebecca Kirkham Lovell Communications Inc. (615) 297-7766

SOURCE MedSolutions

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