MedPlus(R) ChartMaxx(R) Receives 2008 'Best in KLAS' Ranking for Healthcare Document Management and Imaging Software

Saturday, December 20, 2008 General News
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CINCINNATI, Dec. 19 Healthcare professionals have ratedMedPlus' ChartMaxx(R) enterprise-wide electronic patient record system as thetop healthcare Document Management and Imaging (DMI) software product,according to the 2008 Top 20 Best in KLAS Awards: Software & ProfessionalServices report, an independent ranking based on customer feedback of tophealthcare information technology (HIT) vendors. This marks the fifth timethat ChartMaxx, which helps hospitals and other healthcare organizationsmanage information for better patient care and business productivity, hasplaced first in the DMI category. MedPlus is the healthcare informationtechnology subsidiary of Quest Diagnostics Incorporated (NYSE: DGX).

"Winning the prestigious KLAS award validates MedPlus' success atproviding technology innovations and services that delight customers andprovide outstanding return on investment," said Richard Mahoney, MedPluspresident and vice president, Healthcare Information Solutions at QuestDiagnostics. "It is a MedPlus philosophy and commitment to develop solutionsthat enable an exceptional experience for physicians and clinicians whileminimizing disruptions to their daily workflow. In 2009, we will introduce anenhanced interoperable solution that leverages ChartMaxx and provides thebenefits and financial returns that our customers have historically enjoyed."

KLAS, an independent research firm, bases its rankings on interviews withhealthcare executives, professionals and clinicians at more than 4,500hospitals and 2,500 clinics. Ratings are based on confidential feedbackreceived from vendors' current customers to 40 questions covering topicsranging from the quality of training and services, to whether the productlived up to expectations. KLAS research analysts assess evaluation forms,completed online, over the phone or via fax or e-mail, with in-depthconfidential interviews with each survey participant. Document management andimaging (DMI) software vendors provide products that can scan, create,archive, workflow and validate electronically stored documents and images.

"Since 1998, the Top 20 Best in KLAS Awards report has been shining alight on the performance of vendors throughout the healthcare industry," saidKLAS President Adam Gale. "Today, the objective of the report remains thesame: to help healthcare providers make informed decisions, whether they'relooking to buy technology, review a current vendor, validate an operationaldecision or determine the right products to remain after a merger. Withdetailed analysis of literally hundreds of healthcare IT products andservices, the 2008 Top 20 Best in KLAS Awards report is a guide designed tohelp providers learn from the experiences of their peers and make the rightchoices for their organizations."

According to the report, ChartMaxx was recognized by healthcareinformation technology professionals as the number one DMI vendor in 2008.These healthcare executives provided favorable commentary* that highlightsChartMaxx' value. "ChartMaxx is definitely the best product out there. Outsidereviewers are amazed at how easy and intuitive ChartMaxx is. I can usuallytrain new employees to use the system in a few minutes," said one KLAS surveyrespondent. "ChartMaxx is an excellent product. We no longer have lost charts.Our workflow has improved, which in turn has helped us reduce A/R days. Wehave watched our number of insurance denials drop to almost zero," commentedanother survey responder. Other comments included: "MedPlus is very proactiveand progressive and is our best vendor" and "MedPlus focuses on being the bestat what they do."

Today, MedPlus has more than 120 ChartMaxx implementations in hospitalsand integrated delivery systems throughout North America. ChartMaxx currentlyhas 315,000 clinical and administrative users managing a cumulative total ofmore than 1.2 billion clinical and administrative documents for 29 millionpatients. In addition to the 2008 report, ChartMaxx received Best in KLAS inthe Top 20 Best in KLAS reports for 2006, 2005, 2004 and 2002.

How to Obtain a Copy of the Report

If you have questions about the study or if you would like to purchase acopy, call toll-free at 800.920.4109, or visit

* Healthcare executive comments pulled from the Platinum KLAS onlinedatabase on Monday, December 15, 2008.

About KLAS

KLAS is a research firm specializing in monitoring and reporting theperformance of healthcare vendors. KLAS' mission is to improve delivery byindependently measuring vendor performance for the benefit of our healthcareprovider partners, consultants, investors, and vendors. Working together withexecutives from over 4500 hospitals and over 2500 clinics, KLAS deliverstimely reports, trends, and statistics, which provide a solid overview ofvendor performance in the industry. KLAS measures performance of software,professional services, and medical equipment vendors. For more information, goto, e-mail, or call1-800-920-4109 to speak with a KLAS representative. (C)2008 KLAS Enterprises,LLC. All rights reserved.

About ChartMaxx(R)

ChartMaxx is an enterprise-wide electronic health record solution built ona document management imaging foundation that enables healthcare organizationsto enhance performance by improving patient care and maximizing businessresults through the efficient collection, access and use of clinical,financial and administrative information. Immediate, concurrent access toinformation makes ChartMaxx a key component in efficient management of patientrecords. The solution provides the tools hospitals need to accelerateturnaround time for chart completion, allow clinicians remote access tomedical records, introduce electronic patient registration, utilize remotecoding, automate release of information and maximize electronic informationaccess across the entire facility. ChartMaxx has been implemented in more than120 hospitals and clinics throughout the United States and Canada. AdditionalChartMaxx product information is available at:

About MedPlus(R)

MedPlus, based in Cincinnati, Ohio, is the healthcare informationtechnology subsidiary of Quest Diagnostics(R). MedPlus is a leading developerand integrator of clinical connectivity and healthcare information exchangesolutions that foster better patient care and improve business performance forhealthcare institutions, physicians and patients. The company's ClinicalPortal & Data Exchange Engine and ChartMaxx(R) solutions efficiently andsecurely collect, store, manage and integrate clinical information within anorganization, enterprise, practice or community. The Clinical Portal & DataExchange Engine enables clinicians to access patient data in a centralizedview aggregated from multiple care sites. ChartMaxx, the award-winningelectronic patient record system, has been implemented in more than 120hospitals and integrated healthcare delivery networks and has more than300,000 users. For more information, visit

About Quest Diagnostics

Quest Diagnostics is the world's leading provider of diagnostic testing,information and services that patients and doctors need to make betterhealthcare decisions. The company offers the broadest access to diagnostictesting services through its network of laboratories and patient servicecenters, and provides interpretive consultation through its extensive medicaland scientific staff. Quest Diagnostics is a pioneer in developing innovativenew diagnostic tests and advanced healthcare information technology solutionsthat help improve patient care. Additional company information is availableat: MEDIA CONTACTS: MEDPLUS Beverly Bartley Vice President of Communications Martopia Media Representative for MedPlus QUEST DIAGNOSTICS Media: Barb Short External Communications Quest Diagnostics 973.520.2045 Office Investors: Laure Park Vice President of Investor Relations Quest Diagnostics 973-520-2900


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