Jones Healthcare Delivers Intuitive B2B Customer Experience With Launch of New Website

Wednesday, October 2, 2019 General News
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XCentium implements InsiteCommerce® Cloud software to extend Jones Healthcare's history of legendary customer service.

EL SEGUNDO, Calif., Oct. 2, 2019 /PRNewswire-PRWeb/ -- XCentium, an award-winning digital consultancy, announced

their client, Jones Healthcare (a division of Jones Packaging Inc.), has launched their new website which features a new and intuitive B2B customer experience, to further Jones' commitment to exceptional customer service at http://www.jonespharmacystore.com.

For more than 135 years, Jones has been at the forefront of identifying and responding to important market needs and creating opportunities for their customers. Internationally recognized for leading-edge packaging and medication dispensing solutions, Jones prides themselves on being the partner of choice for customer-first integrated packaging solutions focused on consumer health and wellness. The company's pharmacy portfolio includes a wide range of products from medication adherence packaging to vials, labels, bags, bottles, jars and a range of additional supplies pharmacies need. With roots firmly established in the healthcare sector, Jones has been a long-time and trusted partner for many of the largest pharmacy groups and independent pharmacies, hospitals and long-term care facilities across Canada and Europe.

"As the role of pharmacy professionals continues to grow and evolve, so do we," says Steve MacNeill, Senior Vice President, Healthcare at Jones. "Pharmacists are playing an expanding position in the continuum of care, which means spending more time consulting with patients and less time on administrative tasks like procurement. To help pharmacists reclaim their valuable time, our ecommerce system streamlines the supply ordering process and provides an experience unlike any other pharmacy ordering platform – customers can do everything from setting up order reminders to purchasing their own customized products at any time to ensure supply continuity."

The InsiteCommerce platform features a robust ecommerce core out of the box, enabling Jones to manage B2B business requirements for their pharmacy customers. The Insite SaaS platform allowed Jones to create unique solutions to solve their business complexities. With new features and updates automatically applied to the cloud environment, their team will have a continually updated platform to expand with as they grow in the future.

XCentium built a solution for Jones that features Design UI/UX, CMS and web page development, data integration, search and integration with the SAP ERP system. Jones' solution features several key outcomes that are helping them extend and grow their legacy of customer-first service. In addition to providing excellent service, this solution will help the Jones team streamline their internal processes, control costs, and provide a more efficient way to do business. Key outcomes include:

  • Easy to use, intuitive Content Management System (CMS) capabilities deliver a great

user experience

  • Their new website is responsive across web and mobile devices
  • ERP integration created a centralized and automated information and data management

system, further providing efficiencies across the organization

  • Built in support for Content Delivery Networks (CDN) to quickly deliver web content

such as documents, images and more

  • 24/7 Infrastructure monitoring and escalation

"The InsiteCommerce Cloud solution from Insite Software is a robust B2B solution for companies like Jones who want a powerful out-of-the-box B2B eCommerce solution with minimum hosting worries. With InsiteCommerce, Jones' B2B researchers and buyers are able to self-serve whenever it is convenient for them, expanding Jones' outstanding customer service offering," shares Steve Miller, Partner at XCentium.

Later this month, XCentium will be featured as a platinum sponsor at Insite Software's annual conference, Engage 2019, which provides an opportunity for attendees to learn from peers, Insite Software experts and other subject matter experts about ways to drive more success and create stronger business impact using B2B eCommerce. Senior consultants from XCentium will present multiple sessions including "Building A High Performance, Transformational ECommerce Team" and "ECommerce As Your Shareholder Value Engine."

For more information on how InsiteCommerce helps B2B manufacturers and distributors, like Jones, please visit this page. For more information on Jones, please visit http://www.jonespackaging.com.

About XCentium: XCentium is an award-winning, full-service digital consultancy. We focus on User Experience, Content Management, Commerce, CRM, and Cloud. XCentium is a Sitecore Platinum Partner, Platinum Insite Commerce Partner, Salesforce Partner and Gold Certified Microsoft Partner. For more information, please visit XCentium.com. For inquiries, please contact info@xcentium.com.

Jones Packaging Inc., Insite Software, InsiteCommerce, InsiteCommerce Cloud, and XCentium are trademarks of their respective companies used here with permission.

 

SOURCE XCentium



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