Intersect Healthcare's Veracity Suite, Leading Revenue Recovery Software, Receives Positive Evaluation by Erlanger Health One Year After Implementation

Tuesday, July 17, 2018 General News
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With a smaller staff size, Erlanger Health needed a system that would help them manage a large volume of appeals, so they selected Veracity Suite to more effectively manage a large volume of medical appeals. Veracity revenue recovery software is used by large hospital systems across the US to help clients recover more revenue from payers without adding additional staff.

TOWSON, Md., July 17, 2018 /PRNewswire-PRWeb/ -- Intersect Healthcare, a leading developer of Payer Compliance, Audit

& Denial Management software for healthcare providers, announced the one year mark since VERACITY™ Suite has been deployed for Erlanger Health System. Based in Tennessee, Erlanger Health System is the 7th largest public hospital in the United States. VERACITY Suite delivers improved financial performance to hospitals and other healthcare service providers and is used by hospitals and accountable care organizations nationwide.

Erlanger Health System's Revenue Integrity Department was seeking a new system to help manage a high volume of appeals and denials while maintaining their current staffing levels. Before partnering with Intersect Healthcare, Erlanger managed appeals for five hospitals with a comparatively small staff dedicated to handling all of the appeals and denials. The workload was very intense and the staff had to reach out to some external sources for aid.

"Keeping up with the number of denials, audits, and appeals was close to impossible," stated Jill Forgey, Director of Revenue Integrity. "Although the appeals department is small, they are extremely effective and hardworking. However, it just wasn't possible to get through the amount of work we had on our own and it was clear that we needed a viable solution."

Brian McGraw, Intersect Healthcare's Co-founder, President & CEO said, "We're so pleased to partner with Erlanger Health. We consider it a privilege to help an organization known for a high caliber of care as well as leadership committed to smart business. We're glad Erlanger is seeing positive results in revenue recovery. These results continue to drive our team to help more hospitals recover what is rightfully theirs."

Forgey first learned about Intersect Healthcare through some of its resources, such as free educational webinars conducted by AppealMasters. Forgey commented, "Intersect Healthcare would proactively reach out from time to time and I always liked what they had to say. Their complimentary resources were also very helpful for us. Once I received a word of mouth referral from another hospital, I decided to look further into the other services they had to offer."

Since Erlanger started using VERACITY, the rate of revenue recovery has vastly improved. "We are still technically in a training and building environment, but everything has been exceptional. Also, it was a very, very short learning curve. Ease of use is a huge selling point," added Forgey.

Since VERACITY has been deployed, the appeals department is much more equipped to handle every appeal and to do so with a high rate of success. "If you don't have a tool like VERACITY, then there likely will be volumes of denials you will miss appealing. It is an absolute necessity for us now and we couldn't be happier with our results," said Forgey.

Intersect Healthcare provides Erlanger a dedicated representative to help them gain efficiency. Forgey mentioned, "Our rep is great; it was like gaining an additional staff member! Intersect Healthcare's staff is always available, accessible, helpful, professional and kind. It has been a real pleasure working with them."

To learn more about Intersect Healthcare or AppealMasters, please visit or call (410) 252-4343.

About Intersect Healthcare & AppealMasters Intersect Healthcare, Inc. (IHI) is one of the nation's leading vendors of Payer Compliance, Audit & Denial Management software for healthcare providers. Intersect Healthcare has developed the most comprehensive solution for managing audits, risks, denials, and appeals. Currently used by over 300 healthcare systems nationwide, the VERACITY™ software suite is an easy-to-use, effective, and affordable appeal management solution for payer denials. Intersect Healthcare, Inc. leverages Software as a Service (SaaS) technology to assist organizations in streamlining appeal processes, reducing denials and complying with government audit requirements.

AppealMasters is a team of medical necessity and coding appeal specialists providing bench support services and appeal education to hospitals throughout the U.S. Their staff consists of experienced appeal experts made up of physicians, certified coders, and registered nurses with specialized training to protect hospital revenues.

Intersect Healthcare Press Contact John Centofanti Creative Stream Marketing for Intersect Healthcare Phone: +1 (330) 333-2738


SOURCE Intersect Healthcare , Inc.

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