Innovation That Improves Customer Service Earns Aflac InfoWorld 100 Award

Friday, December 4, 2009 General News
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COLUMBUS, Ga, Dec. 3 Aflac today announced that the company has been recognized by IDG's InfoWorld with its InfoWorld 100 Award. Aflac was selected for its development of a new innovative application called Client Central 2.0. The application is a graphical interface that integrates information from several systems, allowing Aflac's customer service representatives to view information from multiple sources and provide efficient answers to policyholders' questions.

Every year, the InfoWorld 100 Awards celebrate 100 IT organizations that have implemented and integrated technologies in innovative ways in pursuit of concrete business goals. The awards celebrate IT projects that use technology in smart, innovative, and creative ways to meet business and technical objectives. All nominations are reviewed by InfoWorld editors.

The Client Central 2.0, created by Aflac's Information Technology unit, enables a customer support representative to more easily find collected information about the policyholder; his or her policies with history, activity, and benefits on a single screen. Information about recent claims and status updates is also more readily available. As a result of organizing this important data with Client Central 2.0, Aflac customer service representatives have reduced the length of customer phone calls by 20 seconds, while creating more than $1.1 million dollars in savings for the company. Aflac customer service representatives are projected to handle approximately 7 million calls this year.

"Making InfoWorld's 100 Awards list is another illustration of Aflac's commitment to improving customer service through technology and innovation," said Gerald Shields, senior vice president, chief information officer for Aflac. "We are proud that our Information Technology department is included on such an esteemed list of creative peers from across the country and for doing our part to make the Aflac experience even better for our customers."

Jason Snyder, features editor for InfoWorld said, "This year's recipients of InfoWorld's highest honor are shining examples of IT projects undertaken by tech leaders committed to pushing their organizations forward."

Aflac was also honored with InfoWorld's 100 Award in 2008 for its SmartAudit(SM) and MobileAflac(SM) projects.

About Aflac

For more than 50 years, Aflac products have given policyholders the opportunity to direct cash where it is needed most when a life-interrupting medical event causes financial challenges. As the number one provider of guaranteed-renewable insurance in the United States and the number one insurance company in terms of individual insurance policies in force in Japan, Aflac insurance products provide protection to more than 40 million people worldwide. In 2009, Aflac was recognized by Ethisphere magazine as one of the World's Most Ethical Companies for the third consecutive year and was also named by the Reputation Institute as the Most Reputable Company in the Global Insurance Industry for the second consecutive year. In 2009 Fortune magazine recognized Aflac as one of the 100 Best Companies to Work For in America for the eleventh consecutive year. Fortune magazine also ranked Aflac No. 1 on its global list of America's Most Admired Companies in the Life and Health Insurance category. Aflac appears on Hispanic Enterprise magazine's list of the 50 Best Companies for Supplier Diversity and on Black Enterprise magazine's list of the 40 Best Companies for Diversity. Aflac was also named by Forbes magazine as America's Best-Managed Company in the Insurance category. Aflac Incorporated is a Fortune 500 company listed on the New York Stock Exchange under the symbol AFL. To find out more about Aflac, visit

About InfoWorld Media Group

InfoWorld Media Group helps IT decision-makers choose the right technology, within the context of a cohesive strategy for business impact at their organizations. InfoWorld identifies and promotes emerging technology segments that add unique value for the organizations that implement them, as well as the vendors that provide those solutions. Using an integrated communications approach, including online, events, research and a continued investment in an independent Test Center, InfoWorld analysts and editors provide hands-on analysis and evaluation, as well as expert commentary on issues surrounding emerging technologies and products. Visit InfoWorld at

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Media Contacts: Analyst and Investment Contact:Laura Kane Kenneth S. Janke Jr.Aflac Incorporated Aflac Incorporated706.596.3493 1.800.235.2667, Option 3; Fax: kjanke@aflac.comJon A. SullivanAflac


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