Inland Empire Health Plan Earns Top Provider Satisfaction Survey Scores

Monday, March 13, 2017 General News
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RANCHO CUCAMONGA, Calif., March 13, 2017 /PRNewswire-USNewswire/ -- Inland Empire Health Plan (IEHP) earned excellent overall

marks from Doctors, Specialists and other healthcare Providers on its 2016 Provider Satisfaction Survey, scoring at or above the 90th percentile in most measured areas for consecutive years.

The annual Provider Satisfaction

Survey, performed by an independent survey vendor, allows IEHP to measure how well it is meeting its Providers' expectations and needs. Providers surveyed ranked IEHP at the:

  • 99th percentile for "IEHP Compared to All Other Health Plans"
  • 98th percentile for "Overall Satisfaction with Call Center Staff"
  • 98th percentile for "Overall Satisfaction with Financial Services"  
  • 97th percentile for "Recommend IEHP to Other Physicians' Practices"

"IEHP is always looking for better, more innovative ways to meet the growing needs of our Providers," said IEHP Chief Executive Officer Dr. Bradley Gilbert. "With more than 6,000 healthcare providers, 40 hospitals and 19 IPAs, this continued recognition of excellence from our Providers validates our commitment to deliver quality service."

SPH Analytics (SPHA), an independent, National Committee for Quality Assurance (NCQA) certified survey vendor, administered the survey on IEHP's behalf from October to December of 2016. SPHA is a trusted leader in healthcare quality measures and analytics that can accurately compare IEHP to many other health plans throughout the US. The percentile rankings used above are in comparison to many other health plans surveyed by SPH Analytics.  Each question on the survey focuses on specific attributes of the health plan. Providers rate their satisfaction on:

  • Overall Satisfaction
  • Recommend to Other Physicians' Practices
  • Health Plan Call Center Service Staff
  • Provider Relations
  • Utilization and Quality Management
  • Pharmacy
  • Network/Coordination of Care
  • Finance Issues

Scores are calculated as summary rates – the total of the proportion of respondents who selected the most positive answers to the total number of valid survey responses for each question.

Compared to results from the two previous years, IEHP continued to rank high for most areas in the 2016 survey, while continuing to show improvement in specific areas. 

This continued success on the survey does not surprise Chief Network Officer Kurt Hubler who said, "IEHP has become a nationally recognized leader in managed care, serving more than 1.26 million Inland Empire residents. We could not have achieved this level of success in today's changing healthcare environment without strong partnerships with our growing network of providers and the dedication of our employees."

About IEHPIEHP, Inland Empire Health Plan, is a not-for-profit Medi-Cal and Medicare health plan located in Rancho Cucamonga, California. With a network of over 6,000 providers and more than 1,800 employees, IEHP serves more than 1.26 million residents in Riverside and San Bernardino counties who are enrolled in Medi-Cal or Cal MediConnect Plan (Medicare). Through a dynamic partnership with providers, award-winning service and innovative products, IEHP is fully committed to providing members with quality, accessible and wellness based healthcare services.


To view the original version on PR Newswire, visit:

SOURCE Inland Empire Health Plan (IEHP)


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