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As compared to 2006 and 2007 - where Heartland ranked 8th and 3rdrespectively in the KLAS(R) report - this second place ranking shows aconsistent improvement by Heartland, contributing to increased customersatisfaction and financial security in these tough economic times.
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"Customer service is our top priority, and this ranking shows ourcontinued improvement during the last year," says Dennis Paulik, Executive VPof Sales and Business Development at Heartland. "Our success in customersatisfaction among other national transcription firms over the last threeyears is a direct result of implementing key processes like stricter qualitydefinitions, tougher scoring methods, organizing our work pools by specialty,driving employee accountability and proactive quality management. We workregularly with KLAS(R) and our customers throughout the year to check up onour areas for improvement and will continue to work hard to deliver thequality and speed our customers require."
Heartland is also in the process of adding speech recognition to itstechnology by partnering with M*Modal. In early 2009 Heartland will move toone integrated platform - its proprietary GEMSTAR(TM) technology - furtherimproving its already enhanced speed, accuracy and security of transcribeddata. The addition of speech recognition and integration to one platform willallow for greater workflow capabilities, standardization of data managementand tracking, and better controls for quality management, all of which willfurther enable Heartland to meet their customers' needs.
Heartland Information Services specializes in high-quality, full-servicemedical transcription providing financial and service advantages that helpsits clients reach or exceed goals. Heartland provides unparalleledefficiency, reliability and management capabilities while interfacing withvirtually any health information system and software. Heartland's corporateheadquarters is located in Toledo, Ohio, with work centers in Bangalore,Chennai, Pune and Delhi, India. For more information visitwww.heartlandis.com.
KLAS(R) has been rating professional services firms since 2004 utilizing astrict three-step process to collect candid performance data. This processincludes collecting direct product evaluations completed by healthcareprovider organizations, performing in-depth interviews with IT executives anddirectors to pinpoint the strengths and weaknesses of each business andperforming an extensive internal audit to verify the accuracy of theinformation. For the 2008 Top 20 Best in KLAS Awards: Software andProfessional Services report, over 4,500 hospitals and 2,500 clinics rated 750products and services from over 200 vendors.Contact: Dennis Paulik Executive VP, Business Strategies Heartland Information Services (888) 427-6913 [email protected] Becky Zibbel Senior Account Executive R/P Marketing Public Relations (419) 241-2221 [email protected]
SOURCE Heartland Information Services
