Healthcare Providers Rank CSC First in ERP Implementations

Friday, September 18, 2009 General News
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FALLS CHURCH, Va., Aug. 12 Healthcare executives rank CSC (NYSE: CSC) the top performer in enterprise resource planning (ERP) implementations according to a 2009 report by KLAS, an independent monitor of vendor performance in healthcare technology.


The report, Staying on Target with ERP Implementations: A Report on Healthcare Consulting Firms, surveyed 59 providers that have recently implemented or upgraded ERP software with the help of information technology service firms. CSC consultants were described as having strong application knowledge, deep expertise and impressive project management skills. Every client indicated that they would use CSC again and would recommend the company to others.

"In these turbulent times, it is more important than ever for companies to make intelligent use of data," said Deward Watts, president of CSC's Healthcare Group. "By combining our healthcare industry expertise with our in-depth application knowledge and ERP experience, we help providers get the most out of their investment."

"CSC is a strong option when it comes to ERP implementation projects," said Mike Smith, general manager of Financial and Services Research at KLAS. "This firm has strong project managers and good healthcare experience, and they get high marks for application knowledge and expertise."

KLAS has monitored and reported on vendors that implement financial ERP systems since 2004. Out of 17 performance indicators measured in this report, CSC led or tied in 12 of them and received perfect scores in the following: Would Buy Again; Would Recommend to a Peer or Friend; Avoids Nickel-and-Diming; Keeps All Promises; and Delivers Service within Budget/Cost. CSC was also cited as offering strategic and operational capabilities that set it apart from other firms.

CSC's Healthcare Group, which serves healthcare providers, health plans, pharmaceutical and medical device manufacturers, and allied industries around the world, is a global leader in transforming the healthcare industry through the effective use of information to improve healthcare outcomes, decision-making and operating efficiency.

About KLAS

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS' mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from over 4500 hospitals and over 2500 clinics, KLAS delivers timely reports, trends, and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, and medical equipment vendors. For more information, go to, email, or call 1-800-920-4109 to speak with a KLAS representative.

About CSC

CSC is a global leader in providing technology-enabled solutions and services through three primary lines of business. These include Business Solutions and Services, the Managed Services Sector and the North American Public Sector. CSC's advanced capabilities include systems design and integration, information technology and business process outsourcing, applications software development, Web and application hosting, mission support and management consulting. Headquartered in Falls Church, Va., CSC has approximately 92,000 employees and reported revenue of $16.2 billion for the 12 months ended July 3, 2009. For more information, visit the company's Web site at


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