NORCROSS, Ga., Sept. 16 GMT Corp., a global industryleader in enterprise workforce management and performance optimizationsolutions, today announced significant results from its solution deploymentwith Mannatech, Incorporated, a global wellness solutions provider. By usingGMT Planet(TM) Mannatech was able to drastically boost productivity --reducing annual costs in their contact center operations by approximately$300K while also maintaining their superior service quality standards.
One of the larger network marketing companies in the world -- publiclytraded Mannatech sells nutritional supplements, weight management products,and skin care solutions through a global network of more than 550,000independent Associates and Members and more than $400M in annual sales. Withthe heavy responsibility of supporting the wide range of Associates' sales,service, and administrative needs, Mannatech's U.S. contact center turned toGMT to address the challenge of more efficiently managing agent labor costswhile maintaining their ultra-high service levels, which typically exceed themid-90 percentiles. In addition to productivity gains and cost savings,Mannatech also reported that GMT Planet's powerful reporting capabilities andability to precisely track metrics enabled a cultural transformation withinthe contact center -- one with a renewed focus on efficiency, adherence, andaccountability.
"Although our core mission is to provide the fastest and most responsiveservice to the thousands of Associates we support, we realized that aworkforce management solution would enable us to still achieve that goal whilesimultaneously driving our costs significantly lower," said Keith Bryant,Mannatech's call center manager. "We looked at all of the so-called 'Big Guns'of the industry and in the end, GMT gave us the total package -- fulfillingall of our requirements with a full range of capabilities while at the sametime coming in way under their competitors in terms of overall investmentcosts. As the implementation of GMT Planet is relatively new, we havewitnessed its potential in a very short period of time. I am excited aboutbeing able to quickly identify how we could cut our costs by utilizing Planetto assist us in managing our efficiencies and look forward to the prospect ofcontinued evolution of our call center, thanks to GMT Planet."
Regarded as the industry's most accurate, easy-to-use and affordableworkforce management solution, GMT Planet is one of the most mature workforceoptimization solutions available in the marketplace. GMT Planet enablescompanies to perform at their highest levels possible by empowering them toaccurately project call center workforce requirements, schedule the rightagents at the right time, and deliver quality customer service to customersswiftly and accurately. With observed forecasting accuracy rates of up to 99%,it offers unparalleled precision in forecasting & scheduling and is unique inaddressing all the needs of the enterprise, from contact centers to branchoffices to back office operations.
"In industry after industry, companies like Mannatech are realizing thetrue value of GMT's powerful yet affordable workforce management solutions,"commented GMT chief executive officer Simon Angove. "With GMT Planet'sprecise forecasting and powerful, flexible scheduling capabilities, contactcenters no longer have to sacrifice lower service levels as they look to cutoperating costs. By enabling centers to carve out significant ongoing laborcosts while also maintaining service quality, GMT delivers highreturn-on-investment solutions that continue to pay increasing dividends witheach passing year."
For further details about Mannatech's results using GMT Planet, as well asother client success stories, please visit http://www.gmt.com/resources.asp(registration may be required).
Mannatech, Incorporated, is