NEW YORK and OSLO, Norway and LONDON, May 9, 2018 /PRNewswire/
The solution directly addresses the toughest challenges facing Account Management and Customer Success teams in B2B organizations. These groups typically manage large client portfolios, work to aggressive targets and are inundated with data against a backdrop of competing deadlines. Account Health collates and analyses multiple data sources to guide the decision-making process.
According to Forrester in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. "Confirmit's strengths lie in surveys, analysis, and guidance, especially for B2B firms."
Confirmit counts many leading B2B organization amongst its client base including; Amadeus Hospitality, Hyundai Capital America, LexisNexis, and Siemens Building Technologies. The key benefits of Account Health, which is built upon this proven expertise, include:
"Businesses that sell to other businesses have unique needs – the business proposition is typically multi-faceted, the purchasing cycle longer, the customer journey more complex, and many more stakeholders are involved than the B2C journey," explains Claire Sporton, Senior Vice President for CX Innovation, Confirmit.
According to research by PwC*, the majority of organizations agree that empowering the frontline makes for better decisions and mitigation of risk, but few are actually able to do this. With Confirmit Account Health, everyone from the frontline to the executive team can reduce revenue risk through accelerated change, driving a culture that is focused on continuously improving customer experience.
"The stakes are high," explains Sporton. "Individual client relationships can be worth millions, so businesses need to enable the frontline to prioritize resources across their portfolio by quantifying loyalty and risk and acting on it. This is where Confirmit Account Health comes in."
Terry Lawlor, Executive Vice President, Product Management adds "Confirmit's software is used to run the world's largest customer experience programs, and is uniquely suited to support the complex and varied needs of multi-national B2B organizations. We are looking forward to working with more of our customers to help them empower and inspire their employees to drive improvements in customer experience that help them achieve their desired business outcomes."
Claire Sporton will be speaking at Confirmit's Third Annual B2B Summit in New York on June 7th and registrations are currently open. In addition, a live webinar, "Everything an Account Manager wants to tell the CX team…" which discusses the key issues facing Account Managers and Customer Success teams in B2B organizations will take place on May 15th.
* Managing risk from the front line, 2017 Risk in review study, PwC
About ConfirmitConfirmit is the world's leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit's software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, Nielsen, Research Now, RS Components, QRS, SSI, Sony Mobile Communications, and Swisscom. Visit www.confirmit.com for more information.
Confirmit Contact: Sara Beth Fahey Matter Confirmit@matternow.com
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