Clinical Solutions Launches New Business Strategy and Website With 'Seven Competencies for e-care'

Wednesday, May 5, 2010 General News
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BASINGSTOKE, England, May 5, 2010 Clinical Solutions, theleading provider of health-based customer relationship management (CRM) andclinical content solutions, is today launching the 'Seven competencies ofe-care' as the focal point for its new market strategy and website

A recent report by the Self Care Campaign [1] claimed that too manypeople are visiting their GP or other expensive care settings, such as A&Ewith minor ailments; this accounts for nearly one fifth of a GP's workload.It says that people with minor ailments go to the doctor out of convenience,when in fact they could be using alternative services (such as their localpharmacist or health call centres) or treat themselves.

Xavier Flinois, CEO at Clinical Solutions comments that the key toreducing the volume of unnecessary appointments is the provision ofinformation which gives the public the knowledge and confidence to managetheir own health problems and to know when they need to seek specialistadvice.

He explains, "The 'Seven competencies of e-care' is the very backbone ofwhat our business stands for. It centres around the wider adoption [andacceptance] of e-care to ensure that through technology, high quality and upto date information is available from credible sources along with the toolsthat patients need to assess themselves, for either self care or to establishthe most appropriate level of care for them.

Mr Flinois adds, "Directing the patient to the most appropriate level ofcare (including self care) is not only the single biggest lever to containthe economics of the health ecosystem, it is also a necessary step to providethe correct quality of care."

Clinical Solutions seven competencies for e-care are detailed below. Forfurther information visit

About Clinical Solutions

Clinical Solutions is a trusted provider of scalable, multi-channel,decision support and expert knowledge solutions, allowing frontlinestakeholders to reach out to patients and provide them with a safe but activerole in their own care, and a seamless journey through the healthcare system.This means lower costs, lower risks and a higher degree of patientsatisfaction.

Clinical Solutions offers a unique combination of capabilities thatinclude all the elements of an integrated solution encompassing clinicalcontent, software applications, hosted N3 data centre, managed ITinfrastructure and 24/7 support. Clinical Solutions has offices in UK, USAand Australia. Customers include; NHS Direct in England and Wales; NHS 24 inScotland; and walk-in centres across England, as well as customers in NorthAmerica, Portugal, Norway, India, Australia, and New Zealand. Its solutionsare used to serve over 100 million people across the world. The clinicalalgorithms and scripts that power the solutions have been proven in over 60million clinical transactions.

For further information visit Clinical Solutions; newly launched website:




(Due to the length of this URL, it may be necessary to copy and pastethis hyperlink into your Internet browser's URL address field. Remove thespace if one exists.)#1 - Manage the demand for the appropriate level of care #2 - Reach out to 100% of the population to reduce health inequalities with multi-channel access #3 - Empower patients to be active and to contribute to decisions on their own care #4 - Provide a seamless safe, and efficient care journey with dedicated pathway solutions #5 - Aggregate an optimal portfolio of structured content from your own and other expert knowledge #6 - Address flexible patient programmes with scalable technology, infrastructure and content #7 - Become the preferred patient point of contact for healthcare with a trusted e-care platform

SOURCE Clinical Solutions

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