Change Healthcare Launches Personalized Communications to Improve Consumer Payment Solutions

Monday, February 20, 2017 General News
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Solution Enhancement Offers Providers a Personalized, Multi-Channel Billing Communications to Accelerate Healthcare Collections

NASHVILLE, Tenn., Feb. 20, 2017 /PRNewswire/ -- Change Healthcare, a leading provider of software and analytics, network

solutions and technology-enabled services designed to enable smarter healthcare, has debuted Personalized Communications to expand the capabilities of its Receivables Advisor suite of SmartPay solutions. This new, expanded solution gives providers the ability to increase and accelerate patient collections with modern data science.

Personalized Communications, a data-driven solution, identifies patients' preferred communications media to make it easier and more convenient for them to receive billing communications and make medical bill payments when, where and how they want – ultimately leading to faster payments and, thus, increased collection rates for healthcare organizations.

Rising patient financial responsibility and the increased prevalence of internet-enabled devices are driving providers to offer their patients a more familiar retail-like experience in patient communications and payment tools. In order to drive increased revenue cycle performance, providers need comprehensive, multi-channel communications solutions spanning diverse communication modes—including print, email, online, and mobile. With Personalized Communications, providers can orchestrate multiple communications options and outreach to patients in their preferred channel.

"We're innovating and finding ways help our healthcare provider clients improve their revenue cycle performance and overall patient billing satisfaction," said Stuart Hanson, senior vice president and general manager of consumer payments at Change Healthcare. "Our clients are able to give their patients convenience in their billing and payment experience, which leads to reduced billing, collections and bad debt costs while improving patient satisfaction."

Personalized Communications enhances Change Healthcare's Receivables Advisor suite of SmartPay solutions, an intuitive, cloud-based offering that simplifies each step of the healthcare collections process, by helping providers collect more patient payments, get paid faster and reduce their costs to collect and patient write-offs. Receivables Advisor helps drive patient collections before, during and after the patient visit and through all channels patients wish to use including online, mobile, telephone-based and mail payments.

To learn more about how Change Healthcare's Intelligent Healthcare Network™ brings value to its partners through innovative solutions, visit Change Healthcare at or follow @Change_HC on Twitter.

About Change Healthcare Change Healthcare is a leading provider of software and analytics, network solutions and technology-enabled services designed to enable smarter healthcare. By leveraging our Intelligent Healthcare Network™ – the single largest financial and administrative network in the United States healthcare system – payers, providers and pharmacies are able to improve efficiency, reduce costs, increase cash flow and more effectively manage complex workflows. Learn more at

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SOURCE Change Healthcare


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