Calibrater Health to Provide Patient Relationship Management Solution for American Family Care

Monday, May 1, 2017 General News
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Industry Leader Adopts Platform in its Never-ending Quest to Improve Patient Experience

NEW YORK and BIRMINGHAM, Ala., May 1, 2017 /PRNewswire/ -- Calibrater Health, a provider

of text-based surveys and patient relationship management software, announces today that it will roll out its platform to American Family Care (AFC), the nation's leading provider of urgent care, accessible primary care, and occupational medicine.

The Calibrater platform automates text-message conversations with patients after a healthcare encounter, then classifies, routes and assigns patient responses and comments for follow-up using machine learning algorithms.  AFC uses the Calibrater platform to centralize patient relationship management, and keep clinical and operational teams informed and engaged with real-time data updates and alerts.

"We're so excited to be working with American Family Care, a pioneering organization in urgent care," said Calibrater's CEO, Tim Dybvig, of the 35-year old organization. "As one of the most admired brands in health care, AFC understands the importance of ensuring a fantastic patient experience. Our platform will help them maintain that high quality of service as they continue to expand into new markets."

Across industries, the Net Promoter Score has been shown to be a strong predictor of growth, and healthcare is no exception. In a 2012 issue brief, Bain & Company concluded that patients with the highest scores were four times as likely as others to return and were willing to travel farther to do so. "We have always enjoyed very high levels of patient satisfaction and loyalty. Nevertheless, our initial pilot with Caibrater has helped us to further improve our patient experience," said Randy Johansen, President of AFC. "The insights provided by Calibrater have been truly invaluable, so we are looking forward to expanding the use of this important tool at our medical centers."

About Calibrater HealthCalibrater Health is a leading provider of text-based patient surveys and closed-loop feedback management software for urgent care and other ambulatory healthcare providers. With algorithms that automatically categorize and route patient comments for follow-up and immediate action, the platform makes it easier than ever to measure and improve patient experience in real time.  The 100% web-based system makes sure doctors stay engaged, and never miss a chance to save an unhappy patient or improve their practice. Learn more at

About American Family Care (AFC)Founded by Dr. Bruce Irwin with a single location in 1982, American Family Care has pioneered the concept of non-emergency room urgent care. With its 2013 acquisition of the Doctors Express, AFC has become the nation's leading provider of urgent care, accessible primary care, and occupational medicine, with more than 180 clinics and 500 in-network physicians caring for 2 million patients a year. Ranked by Inc. Magazine as one of the fastest growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. For more information, visit

Contacts Calibrater Health Tim Dybvig, CEO (877) 354-5340 x701

To view the original version on PR Newswire, visit:

SOURCE Calibrater Health


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