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Arvato Introduces BEN - an AI Driven Voice Assistant That Delivers Benefit and Provider Information

Wednesday, May 22, 2019 General News
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Arvato has developed an AI driven voice assistant, which supports members in easily finding their member specific information by just asking a question via voice interface. The platform solution covers benefit and provider information, as well as content for all general FAQs. The aim is to improve the accessibility of information, increase member satisfaction and avoid calls to the customer care center.

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