American Community Relies on TechTeam Global for Broad Range of IT Infrastructure Services

Friday, March 26, 2010 News on IT in Healthcare
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SOUTHFIELD, Mich., March 25 TechTeam Global, Inc., (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has renewed its contract with American Community Mutual Insurance Company (American Community) to provide a broad range of IT infrastructure outsourcing services.

A TechTeam client for more than a decade, American Community markets individual and small group health insurance through a network of 14,000 independent agents across multiple states.

Under the renewed agreement, TechTeam will continue to provide American Community with network and server monitoring and management, desktop management, help desk services, and asset management. As a part of the continuing improvement of IT service management, TechTeam is also implementing CA's Service Desk Manager toolset which supports key ITIL processes including incident, request, problem, change and configuration management.

"TechTeam has been a long-time partner and has continued to evolve and improve its services to support our business needs," said Beth McCrohan, senior vice president and chief information officer of American Community. "Beginning in 2008, TechTeam helped drive a server consolidation project that created substantial operational efficiencies for our company; having completed that project, TechTeam is now implementing the CA toolset in order to help us better manage our IT infrastructure and more effectively deliver services to the business."

"We are very pleased to continue our partnership with American Community," said Jeff Ruffini, vice president of Americas client service management for TechTeam Global. "Our implementation of the CA toolset will continue to move us forward, enhancing the value that we deliver for this long-time client."

TechTeam is an industry leader in IT infrastructure outsourcing and was named no. 1 globally in IT infrastructure outsourcing for mid-tier customers in the Black Book of Outsourcing 2009 Survey on Top Infrastructure Management Outsourcing Vendors.

About TechTeam Global

TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call 800-522-4451 or visit

About American Community

With beginnings dating back to 1938, American Community Mutual Insurance Company is one of the oldest health insurance companies in the nation. Based in Livonia, Michigan, American Community offers a broad range of affordable traditional, consumer-directed and short-term, temporary health insurance products for individuals and families, as well as groups of 2-50 employees. The company markets its products through independent insurance agents in multiple states. For more information visit

Safe Harbor Statement

The statements contained in this press release that are not purely historical, including statements regarding the Company's expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results may differ materially from those expected because of various known and unknown risks and uncertainties, including, but not limited to, delays in the implementation of the business; changes in the customer's business or requirements thereof; difficulties in obtaining the customer's knowledge, procedures, or authorizations; and difficulties in providing the service solutions for the customer. These and other risks are described in the Company's most recent annual report on Form 10-K and subsequent reports filed with or furnished to the U.S. Securities and Exchange Commission. The forward-looking statements included in this press release are based on information available to the Company on the date hereof, and the Company assumes no obligation to update any such forward-looking statements.

SOURCE TechTeam Global, Inc.

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