PORTLAND, Ore., Nov. 18 AllMed Healthcare Management Inc.released the results of its annual Independent Medical Review ClientSatisfaction Survey today. The independent review organization (IRO) surveyednational clientele that includes health insurers, reinsurers, third-partyadministrators, medical management firms and self-insurers. In all categoriesreviewed, more than two-thirds of AllMed's clients rated its services aseither excellent or above average.
"We've conducted this national survey four consecutive years," said AndrewRowe, CEO. "Each year, most of our clients have rated many of our IRO servicesas excellent. Our goal is to consistently exceed our clients' expectations andthe survey results show we are achieving this."
The survey respondents rated AllMed excellent or above average in a dozencategories: quality and thoroughness; clarity of determinations; applicationof evidence and clinical guidelines; quality of rationale and references;turnaround time; cost versus value; physician availability; physician reviews;specialty panel reviews; customer service; ease of use; and overall value.
The overall value of AllMed's independent medical reviews was seen by90 percent of respondents as excellent or above average.
More than 80 percent of the survey respondents found the company's reviewprocess above average in the thoroughness and clarity of its medical reviews.About 80 percent also ranked AllMed as excellent or above average for itsspecialists' rationales supporting medical determinations and for theirapplication of evidence-based medicine and clinical guidelines. Nearly 86percent noted that the company's ability to customize the medical reviewprocess was excellent or above average. In addition, clients rated the IRO'sphysician availability and responsiveness as excellent (55 percent) or aboveaverage (34 percent).
"Again this year, our clients reminded us how important the accessibilityof our staff and our physicians is for them," said Rowe. "Our openness topeer-to-peer conversations quickly clears up any confusion about a medicaldetermination and remains one of our strengths."
About AllMed Healthcare Management
Founded in 1995, AllMed is a URAC-accredited independent revieworganization (IRO) serving leading health insurance payers, third-partyadministrators, self-insurers and claims managers nationwide. More than 400licensed and board-certified physicians actively practicing their specialtiesconduct AllMed's evidence-based medical reviews. AllMed's growing client baseincludes leading organizations such as Health Net, American Health Holding,IMS Managed Care, Lincoln Financial Group, TriWest Healthcare Alliance,several Blue Cross Blue Shield organizations, and others. More informationabout AllMed can be found on the company's Web site at http://www.allmedmd.com.
SOURCE AllMed Healthcare Management Inc.