Health care needs are substantially greater among
senior citizens or those aged 65 years and older. The rapidly increasing
diversity and number of older adults is also bound to produce unprecedented
demands on aging services including the health care system.
Since these older adults usually experience high rates of chronic illness (diabetes mellitus,cardiac conditions, dementia, arthritis etc.) and
multi-morbidities, it becomes imperative to use variety of health
services as well as care providers. The ultimate goal should be to promote
healthy, productive and high quality living as well as to improve life
Community-based primary health care (CBPHC) provides a range of primary prevention and primary care services such as health promotion and disease prevention, diagnosis,treatment and management of chronic and episodic illnesses, rehabilitation support and end-of-life care among others. The primary goal of CBPHC is continuity of patient care, ease of movement across the system as well as improved system integration.
However,it has been seen that in Canada, the health care system is characterized by fragmentation of services, with deficits in transitional care and coordination with minimal effort to support patients to manage their
conditions. Since the existing models of community-based primary health care were very limited in serving the older adults, a study was undertaken to see what kinds of barriers and facilitators were encountered by older adults when trying to access community-based primary care as well as to get inputs from clients, informal caregivers and health care providers. The study also hoped to find solutions to overcome these barriers and strengthen the facilitators.
A total of seven focus group interviews were held with clients, informal
caregivers, and health care providers in urban and rural communities in South
Western Ontario. Twenty eight clients and informal caregivers as well as 20
health care providers participated in the study. The format of the focus group
interview was as outlined by Krueger and Casey along with two semi-structured
interview guides; one for use with health care providers and second one for
clients and family caregivers.
Analysis of data was done using a combination of directed and emergent coding. Directed coding was used to classify the data into three domains: barriers, facilitators, and recommended system improvements. This was followed by the use of emergent coding to reveal or uncover the themes within each domain including highly specific as well as abstract themes. Several themes and subthemes were generated for each of the three domains.
Barriers to CBPHC were found to be: lack of communication between
patients and providers, complexity of the system which was difficult to
navigate through, limited information flow to doctors and clients, improper and inconsistent follow-up care, inconsistent service delivery, funding and policy issues.
Facilitators to CBPHC were found to be: person and family focused care
(also known as patient-centered care), increased self-management resources with patient involvement which leads to increased positive feelings about their health and successful collaborative practice.
System improvements to address barriers were: expanding and integrating care
teams, resources to help patients to navigate the health system,
standardization of clinical practices, health assessment and information
The results, which were shared with the study participants during the feedback
sessions, showed that policies were needed to support the health care services
within a complex and changing health system, so that a system-wide shift can
occur in the true sense. This study allowed for consensus on the barriers,
facilitators as well as areas for improvement with respect to older persons
accessing CBPHC. These results can be used to reform primary health care at
multiple levels, to allow for greater engagement of clients and families in the way care is provided.
One of the primary limitations of the study was that since the focus group
interviews were held in community settings, the results mainly reflected the
perspective of healthier older adults since patients who were very ill possibly could not attend the interview.
The study hopes to bring about a change in the system to minimize the frustrating obstacles faced by older adults when trying to access CBPHC. However, they suggest that additional work is warranted to implement the recommended improvements and to discern their impact on patient and system outcomes.