The Punjab government has directed all civil surgeons to ensure that the patient feedback scheme is implemented in government hospitals properly. Principal Secretary, Health and Family Welfare, Vini Mahajan has proposed a 'Patient Feedback Form' in all government hospitals to enable patients to give feedback on the treatment received and their satisfaction level.
Mahajan said, "A 'Patient Satisfaction Survey' was being developed through the Post-Graduate Institute of Medical Education and Research (PGIMER). Based on the questionnaire developed by PGIMER, Chandigarh, this feedback format shall be developed, which would emphasize on key service delivery areas in the health institutions. A mechanism to install feedback boxes is also being discussed and will be finalized soon."
Mahajan said, "The move was aimed at putting in place more accountability and better behavior by the staff deputed in hospitals and providing better health care facilities to the patients. On the basis of the feedback, the government shall identify the areas and services that need further improvement. A direct feedback from the patients shall also help the department to analyze the specific and general problems being faced by patients and thereafter a strategy can be devised to provide effective solutions to such problems."
Mahajan said that the idea of the whole exercise was to build confidence of patients visiting public health institutions.