Government Hospitals in Punjab to Maintain Patients' Feedback Form

by Dr. Trupti Shirole on  July 17, 2015 at 4:17 PM Hospital News
RSS Email Print This Page Comment
The Punjab government has directed all civil surgeons to ensure that the patient feedback scheme is implemented in government hospitals properly. Principal Secretary, Health and Family Welfare, Vini Mahajan has proposed a 'Patient Feedback Form' in all government hospitals to enable patients to give feedback on the treatment received and their satisfaction level.
 Government Hospitals in Punjab to Maintain Patients' Feedback Form
Government Hospitals in Punjab to Maintain Patients' Feedback Form

Mahajan said, "A 'Patient Satisfaction Survey' was being developed through the Post-Graduate Institute of Medical Education and Research (PGIMER). Based on the questionnaire developed by PGIMER, Chandigarh, this feedback format shall be developed, which would emphasize on key service delivery areas in the health institutions. A mechanism to install feedback boxes is also being discussed and will be finalized soon."

Mahajan said, "The move was aimed at putting in place more accountability and better behavior by the staff deputed in hospitals and providing better health care facilities to the patients. On the basis of the feedback, the government shall identify the areas and services that need further improvement. A direct feedback from the patients shall also help the department to analyze the specific and general problems being faced by patients and thereafter a strategy can be devised to provide effective solutions to such problems."

Mahajan said that the idea of the whole exercise was to build confidence of patients visiting public health institutions.

Source: IANS

Post your Comments

Comments should be on the topic and should not be abusive. The editorial team reserves the right to review and moderate the comments posted on the site.
* Your comment can be maximum of 2500 characters
Notify me when reply is posted
I agree to the terms and conditions

News A - Z

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

News Search

Medindia Newsletters

Subscribe to our Free Newsletters!

Terms & Conditions and Privacy Policy.

Stay Connected

  • Available on the Android Market
  • Available on the App Store

Facebook

News Category

News Archive