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The Smile Scan At Japanese Railways To Improve Customer Services

by Tanya Thomas on  July 10, 2009 at 10:22 AM Lifestyle News   - G J E 4
 The Smile Scan At Japanese Railways To Improve Customer Services
Railway workers in Japan are facing enforced "smile scans" - something their bosses believe that, if done every morning, can boost customer services.
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According to the Mainichi Daily News, more than 500 staff at Keihin Electric Express Railway are subjected to daily face scans by "smile police" bosses, reports the Telegraph.

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The "smile scan" software, developed by the Japanese company Omron, produces a sweeping analysis of a smile based on facial characteristics, from lip curves and eye movements to wrinkles.

After scanning a face, the device produces a rating of 0 to 100 depending on the estimated value of the fulfilled potential of a person's biggest smile.

For those with a below-par grin, one of an array of smile-boosting messages will pop up on the computer screen ranging from "you still look too serious" to "lift up your mouth corners".

A growing number of service industries are reportedly using the new Omron Smile Scan system for "smile training" among its staff.

Workers at Keihin Electric Express Railway receive a print out of their daily smiles, which they are expected to keep with them throughout the day to inspire them to smile at all times.

Source: ANI
TAN
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