Not all patients arriving in ER are equally sick. Patients arrive by ambulance, car, or on foot, depending on their condition and critical patients must be seen urgently as a matter of life or death. Time is a significant factor in saving lives when patients arrive in ER, the team says.
The team developed a new approach to ER triage using the principles of Six Sigma and then modeled the flow of emergency patients using a computer to validate different approaches that emerge from the process. They found that the optimal approach involved implementing a triage process that sorted patients into the appropriate treatment area based on the severity of their condition rather than their arrival time. Patient mean waiting time and length of stay were reduced significantly when this approach was implemented.
Source-Eurekalert