Ministry Notification

18. Power to make Ex-gratia payment: If the Ombudsman deems fit, he may award an Ex-gratia payment.

MISCELLANEOUS PROVISIONS:

19. Advisory Committee: An Advisory Committee, consisting of not more than five eminent persons, shall be notified by the Government to assist the Insurance Regulatory Authority to review the performance of the Ombudsman from time to time. The Insurance Regulatory Authority shall decide the time, venue and forum of such meeting. The authority, after discussing the matter with the Governing Body, may recommend to the Government appropriate proposals for effecting improvements in the functioning of the Ombudsman. In the light of recommendations made by the Insurance regulatory Authority, the Government may carry out such amendments to these rules as they may deem fit.

20. The Ombudsman shall furnish a report every year, containing a general review of the activities of the office of the Ombudsman during the preceding financial year, to the Central Government, and such other information as may be considered necessary by it. In the Annual Report, the Ombudsman will make an annual review of the quality of services rendered by the insurer, and make recommendations to improve these services.

21. Recommendation of the Insurance Council: The Insurance Council may suggest to the Ombudsman such recommendation as it deems fit, and which, in its opinion, will enhance the utility of the annual report, and also so that the objectives of the rules are clearly analyzed in terms of the activities for the year under review. The Ombudsman in this report will incorporate suggestions for long-term improvement of the insurance sector.
[F. No. 56/32/97 - Ins.1]
D.C. SRIVASTAVA, 
Director