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The Vocantas CallAssure solution, which has been proven to target thesewait-time issues, will be marketed to hospitals and clinics to automatepost-discharge patient follow-up via telephone. This will result in areduction of adverse events and the need for re-admissions, hence reducingwait times for new patients.
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The implementation of IVR technology in this environment willsignificantly reduce the burden on already overwhelmed healthcare resources.The CallAssure solution will also be used to facilitate appointment remindernotifications, missed appointment reminders, rescheduling and chronic diseasedosage management.
"We chose Vocantas because of its history of success with IVR technologyin healthcare applications," said Mr. Hiroshi Shibayama, CEO of CBA. "Welearned how CallAssure has improved patient safety and increased efficienciesfor hospitals in North America and knew it could transform the Japanesehealthcare system. Vocantas met our criteria for the perfect solution."
Vocantas will be working with CBA to adapt the CallAssure technology forthe specific needs of the Japanese market.
"We are very excited to be working with CBA and look forward to seeing theresults of the successful implementation of CallAssure in Japan," said GaryHannah, President and CEO of Vocantas Inc. "As a company founder, I amthrilled when the solution meets the need, as it did with CBA. We are keen toengage with companies like CBA that understand the power of IVRs inhealthcare."
About Vocantas
Vocantas is a developer of interactive voice response solutions (IVRS)that use advanced computer telephony and speech technology to provide itscustomers with cost-effective customer outreach solutions. The company'seasy-to-use, turn-key solutions offer customizable core features and optionalenhancements that integrate seamlessly with existing systems. Its productshave particular application in the healthcare, utilities and customer serviceenvironments where they have been proven to increase efficiencies whileminimizing operational costs. CallAssure, an IVRS optimized for hospitals tofollow-up on discharged patients, has recently completed clinical trials inNorth American hospital environments with favourable results. For moreinformation, please visit www.vocantas.com.
About Communication Business Avenue
Communication Business Avenue Inc. (CBA) was founded in 2006 as acommunication solution provider. CBA provides VoIP solutions andtelephony-related applications, and offers services for web business,translations, localizations and others. For more information, please visitwww.cba-japan.com.
The names of actual companies or products mentioned herein may be the
trademarks of their respective owners.
SOURCE VOCANTAS
